Content calendar
Monday 15 November 1999
CRM: it's what you do with it that counts
Customer relationship management has spread like a rash across the industry, but many analysts see recent deployments of the new "must have" technology as ill-advised, poorly thought-out and a drain on finances and resources. Tony Hallett investigates
The Bloor Perspective: The cost of downtime, the perils of patents and more on eprocurement
Industry guru, Robin Bloor, and his team of analysts cast their eyes back over the latest top stories to hit the industry. Under the spotlight this week: the real cost of downtime; software patents; and more support for e-procurement
Popular stories
- 1 ID cards: Seven years of missed deadlines and U-turns
- 2 Photos: 48 core chip that will help make machines as smart as humans
- 3 Photos: The top Christmas apps for the Apple iPhone
- 4 Shared services - how to get it right in your business
- 5 Facebook, Google, eBay urge Mandelson to abandon copyright plan
Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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Check out these top business apps for your iPhone
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Inside a Microsoft datacentre
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Green IT without losing your edge
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Peter Cochrane's latest video blog
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What you need to know about Windows 7