Content calendar
Tuesday 29 August 2000
Hack attacks and soap boxes
Another week, another security breach (or two). First up is Safeway, which is currently investigating how a hacker got hold of 3,000 of its customers' email addresses and sent each one a message urging them to shop in another supermarket.
AOL flexes its unmetered muscle in France
The future of unmetered dial-up net access in Europe is uncertain. However, in France, AOL is determined to make a success of a market that has proven impenetrable to others, as Suzanna Kerridge finds out...
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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Peter Cochrane's latest video blog
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What you need to know about Windows 7