Content calendar

Thursday 26 October 2000

Hanging on the telephone: The hazards of poor CRM

Ever been left hanging on the telephone listening to a canned voice tell you how important your call is?

Eurocrats force BT's hand over local loop

The European Union Parliament has voted to unbundle the local loop in all member countries by 1 January 2001.

Snooping Bill could be ruled illegal

The European Commission is investigating the Regulation of Investigatory Powers Bill under four separate counts of possible illegality under EU law.

AOL and MSN go head-to-head for post-PC internet access

MSN is spending $1bn on worldwide marketing to take on AOL in the first battle of the war to dominate internet appliances in the 'life after PCs' era.

Call centres only annoy one in four

One in four consumers are frustrated with the difficulty in lodging complaints using call centres.

Dot-coms tipped to fail as old economy fights back

The European internet economy will be worth $1.2tr by 2004, with old economy companies expected to drive the expansion. But the news is not so good for dot-coms, with up to 95 per cent destined to disappear over the next few years.

Telcos accused of keeping tariffs secret

A war of words has broken out this week over the refusal of several telecoms companies, including Colt, Norweb and Telia, to publish their business tariffs.

Billing systems not ready for multimedia future

Adam Singer, CEO of Telewest, has admitted a lack of integrated billing for internet, TV and voice services is a major problem for his company and the cable communications sector in general.

UK wireless auction date confirmed

The UK government has confirmed that the Broadband Fixed Wireless Access (BFWA) auction will start on Friday 10 November.

The Directors' Cut: David Taylor on IT's 10 deadly sins

I have recently been deluged by IT leaders' "fires of hell" lists, but what, you ask, would they consign to such a place, if granted such a demonic wish?

Invensys share price hit by spin off speculation

Manufacturing systems specialist Invensys has seen its share price fall by nearly 10 per cent this morning after the company mooted plans for a unit spin off.

IBM enters online distribution

IBM Germany aims to boost hardware sales with a new online shop. The IT giant hopes to drive up sales, especially in the PC sector, by taking the more direct approach that has worked for rivals Dell.

Sun announces Commerce One partnership

Sun is to join forces with ebusiness platform provider Commerce One in a three-year strategic alliance to optimise ecommerce applications for the Solaris server.

Verisign profits fail to dent losses

Internet security company Verisign announced a huge rise in profits for its third quarter but is still making a massive loss.

Baltimore partners Motorola for secure m-commerce

Irish security firm Baltimore Technologies has teamed up with Motorola to offer software for secure transactions for use with internet-enabled wireless devices.

silicon.com unveils e-marketplace guide

silicon.com has launched a Guide to E-marketplaces - the latest in a series of microsites examining key strategic technologies.

Morning Edition: LSE Cruickshanked, Motorola gets secure and Boxman v2.0

Don Cruickshank, chairman of the London Stock Exchange, has cast fresh doubts over the prospect of a merger with a competitor unless there are dramatic reappraisals of the way exchanges are governed and valued.


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