You are here: silicon.com > Financial Services

Leader: Had a security breach? 'Fess up

Your customers will thank you...

By silicon.com

Published: 26 April 2006 15:45 GMT

In all likelihood, MasterCard's recent data breach - in which fraudsters stole the credit card details of 2,000 MasterCard holders - did not affect the credit card giant's US customers.

How can we tell? Because the company has given no indication of how the breach occurred and which issuing banks were affected - and we're guessing that's because it's not legally required to do so in Europe.

Coming clean about security issues can actually do your reputation a lot of good...

In the US, on the other hand, financial companies are coming under increasing pressure to inform their customers about data breaches.

A Californian law, the Security Breach Information Act, requires any company with presence or customers in that state to notify those customers if their personal data could have been compromised.

A similar law for the whole country, the Data Accountability and Trust Act, is in the process of being drawn up and presented to the Federal Trade Commission for approval.

But in Europe our governments are a bit slower off the mark in keeping legislation up to speed with changes in technology. The UK has no similar laws to inform consumers of data theft, which effectively means that MasterCard has no legal responsibility to explain exactly what happened in this recent or any other breach.

This shouldn't be the case. Customers need to be informed of threats to their personal information and there's no way all companies will admit they have suffered such breaches unless forced to.

Companies shouldn't be afraid to admit security breaches. It's understandable why they might - especially in the finance sector - be worried about the bad press that could ensue from 'fessing up.

But there are those who believe coming clean about security issues can actually do your reputation a lot of good - by building trust with customers that you'll always deal with them honestly.

This is one case where honesty is indeed the best policy.

  1. Zones
  2. Management
  3. Networks
  4. Software
  5. IT Services
  6. Hardware
  1. Verticals
  2. Public Sector
  3. Financial Services
  4. Retail & Leisure

silicon.com Financial Services
Get the latest financial services news straight to your inbox. Sign up for the FS newsletter today!


  • Jobs
Information Governance Facilitator

Facilitation skills are also required as you will be required to act on IG noncompliance alerts and put steps measures and procedures in place to ...

Business Analyst (Credit Card transactions)

Ideally you will have come from a credit card/ banking background. Business Analyst. You will have recent experience of working within Bank that ...

Central Government & Agencies Business Developer

The service range covers policy development through to regulatory implementation for some customers, major project delivery, Frameworks and long term ...

Nick Beecham and Belinda Doshi
No more tax breaks for offshoring?
Financial services firms must prepare now for 2010 legal changes

Tim Ferguson
On a new Voyager, tackling fraud and the intellectual challenge
Interview: Nationwide IT director, Peter Stafford

Nick Heath
David Lister on smart grids and why he left RBS
Interview: National Grid CIO

Andy Jones
Why banks will push ahead with offshoring
Comment: Even if they don't want to

Catherine Stagg-Macey
Legacy IT holding back insurers
Comment: Economic crisis means finance giants must step lively

Julian Goldsmith
The City fund manager with no IT department
Q&A: How asset management is embracing the cloud...

Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.




Quick Sitemap Links: