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Leader: A £1m message that goes out nationwide

Regulation with teeth - now all we need is full disclosure

Tags: nationwide

By silicon.com

Published: 14 February 2007 16:55 GMT

When it comes to regulatory fines, especially those issued to companies for information abuse, one often feels disappointed. Time and time again, it seems, the policing fails to pack much of a punch.

Not today. It is easy to dismiss £1m as 'pocket change' in this era of mega-bonuses, lottery fortunes and soaring corporate profits. But you can bet that those that run the Nationwide won't see it that way.

Last year, an unencrypted laptop was stolen from the building society during a burglary at an employee's house. Nationwide then waited three weeks to start an investigation into the theft.

The level of publicity such a high fine will attract will probably hurt Nationwide more than the financial hit.

All this didn't bode well for the security of customers' details. The Information Commissioner was informed and the Financial Services Authority (FSA) investigated.

Some 11 million UK Nationwide customers - including several members of the silicon.com team - were sent letters about ways and means for better security.

Then today the FSA handed down a £980,000 fine, reduced from a potential £1.4m.

The level of publicity such a high fine will attract will probably hurt Nationwide more than the financial hit. But there are two other points to note here.

Firstly, as a mutual building society, it could be argued the fine hits members a second time - when interest rates go up or down (on borrowings or savings) by, say, a thousandth of a percentage point because of the cost incurred. Though that's a stretch and hard to quantify, even if true.

Secondly, it shows the UK should have full disclosure laws, as seen in California for example. While Nationwide has cooperated with the FSA, others may wait until they're backed into a corner to reveal details of any breaches. When an organisation suffers a breech and knows about it, it should be obliged to come forward. Let your customers, staff and shareholders know what the risks are - that's the message.

Last year this publication fought long and hard to name the e-tailer that had divulged credit card details of shoppers, meaning credit card companies had to reissue thousands of cards.

But the company in question held tight. It called our bluff.

Wouldn't it look worse if the truth were now to come to light?

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