Xerox to improve customer service
Published: 15 April 2008 11:02 GMT
Co-operative Financial Services (CFS) has signed a £12m deal with Xerox to digitise its mail-sorting processes.
The company, which brings together Co-operative Insurance, The Co-operative Banks and online bank Smile and is owned by the Co-operative Group, deals with more than 10,000 pieces of incoming post a day.
silicon.com Financial Services
Get the latest financial services news straight to your inbox. Sign up for the FS newsletter today!
The new automated system will catalogue and route all inbound insurance and retail banking correspondence. The implementation programme will take six years over five stages and is expected to be extended to all of CFS's general insurance and banking documents.
The driver behind this strategy is to increase customer response times and more accurate and timely information distribution across the group.
CFS executive director for strategy and change Dick Parkhouse said in a statement: "CSF is committed to building a sustainable and efficient business. With this new approach we will not only reduce operational costs but more importantly, we will deliver improved customer service."
Co-op Group polls customers at the till
Co-op to axe 1,000 jobs in £100m efficiency drive
Co-op Bank extends mortgage tech deal
Co-op inks £100m extension to Xansa deal
Bernard Matthews streamlines order processes
Denplan bites hard on document automation
Admiral digitises supplier payments
Logging and categorisation of all incoming communications (via telephone, e-mail, website, CRM) in an efficient and timely manner; prioritisation of ...
Their services focus on preparing multilingual documents from conception to distribution. Review the jobs assigned and assess needs for additional ...
The assistance in production of estimates related to the services being provided, and representation of the Oracle AM service line at client ...
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Stories from the web...
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
Nick Beecham and Belinda Doshi
No more tax breaks for offshoring?
Financial services firms must prepare now for 2010 legal changes
Tim Ferguson
On a new Voyager, tackling fraud and the intellectual challenge
Interview: Nationwide IT director, Peter Stafford
Nick Heath
David Lister on smart grids and why he left RBS
Interview: National Grid CIO
Andy Jones
Why banks will push ahead with offshoring
Comment: Even if they don't want to
Catherine Stagg-Macey
Legacy IT holding back insurers
Comment: Economic crisis means finance giants must step lively
Julian Goldsmith
The City fund manager with no IT department
Q&A: How asset management is embracing the cloud...