CRM Technical SME

CRM Technical SME Job ID GBS-0056526 Job type Full-time Regular Work country United Kingdom Work city Any city in selected countries Job role CRM Consultant Travel Up to 100%; travelling 7 days a week, incl. weekends (as legally permissible) Job role skillset General Business unit C&SI Job description A career at IBM will mean you will work with a team of professionals who solve business problems for some of the most important private and public sector organisations in the world. IBM Global Business Services will invest in your future by offering programs for professional development providing a framework for continuous learning and sustained professional development. Ongoing education and training will help in developing the skills you need. Course offerings are developed in collaboration with top IBM business leaders and respected outside partners and academics and taught by professionals who can offer you a wealth of industry knowledge and real-world experience. IBM will provide you with access to unparalleled breadth and depth of consulting experience on a global basis and to our broad technology resources. Your creativity, tenacity and passion for improving business performance help drive our clients’ business, our business and your career forward together. Customer Relationship Management (CRM) is part of Global Business Services within IBM. The CRM Practice goal is to form long-term, benefit-driven relationships with our clients. Prime focuses are on having a trusted Business Advisor relationship with our clients and the shaping, design and delivery of medium to large scale, complex, integrated Customer Management Business and IT Solutions with associated Transformation activities. You will perform a wide variety of consulting engagements which could include Technical Design Authority, Architecture Designer, Technical Quality Assurance, Technical Leader / Build Manager. You will have strong skills and experience in Application, Data and Integration Architecture with a good understanding of Infrastructure. On most engagements you will be responsible for the quality of all technical deliverables. Ideally you will be a recognised expert in your technical field with experience in CRM and systems delivery and integration in a blue chip environment. Experience of working to a structured method and preferably have experience of a wide variety of development methods (waterfall, RAD, OO development) and their appropriate use. Comfortable working in complex and distributed environments including remote application delivery As a Technical SME you will be responsible for: - Planning, design and implementation of the overall application architecture including overseeing all architectural areas of client projects - Defining the application architecture ‘vision’ and design principles - Planning, design and implementation of complex application interfaces - Preparation of the high level architecture of each release of the solution necessary to meet both functional and non-functional requirements - Preparation and quality assurance of solution high level design - Perform/contribute to the detailed design of the architecture to ensure it adheres to the CSFs, objectives and requirements, design principles and target vision for the overall solution - Oversee the implementation, configuration and testing of the application architecture - Develop thought leadership, advice and guidance on the approach to the design of CRM application architectures - Providing exemplars of best practice and coaching to more junior technical specialists and client staff In order to deliver you will have most of the following attributes (varying based on your background and experience): - Detailed knowledge of the latest version of a leading CRM package – preferably Chordiant. - Practical experience of application integration using a leading EAI product (i.e. Websphere / TIBCO / eGate). You should be able to convincingly explain how integration in non heterogeneous environments may be supported by the architecture - Knowledge of at least one application server architecture and implementation technology such as J2EE or Microsoft .Net. For J2EE you must have developed an app Required Master's Degree Chordiant : Mastered ´Big 5´ Methodology Experience : Mastered English: Fluent IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.