S50829: Market Data Desktop Operations Support Analyst1

Market Data Desktop Operations Support Analyst London Up to £44,000 plus shift allowance, on-call allowance and excellent benefits Overview: This is an excellent opportunity for a Market Data Operations Support Analyst to join the Accenture team on our client site in central London. The primary focus of this role is to work as part of the Real-time Market Data Operations service team providing support for end users, other IT support groups and third party vendors in the Real-time Market Data environment. Do you have good Market Data knowledge, having worked within an investment banking environment, and possess the ability to work proactively to ensure that a high quality service is maintained at all times? Duties and Responsibilities: - Act as the primary interface into the Market Data group for all issues and requests in accordance with any Service Level Agreements in place - Provide technical support for all Market Data services within the environment and act as the technical point contact for external vendors who provide services to the Market Data group - Effectively support the day to day operational Market Data environment including escalation internally as well as to external vendors - Provide regular updates and reports detailing progress, status, issues etc - Develop strong relationships to ensure that issues and that users are kept updated at all times - Establish and document clear processes which accurately reflect the roles / responsibilities of the group, escalation paths and primary functions - Work closely with other groups (e.g. Project Management) to ensure that tasks pertaining to larger projects are executed in a timely and effective manner What we can offer you: - Opportunity to join the global market leader in business process outsourcing. - In depth exposure to a high profile global venture. - Varied and challenging work. - Comprehensive benefits package, including 25 days holiday per annum. - Invaluable experience working with skilled team members. - Excellent training and development and career opportunities. Skills and Knowledge Requirements: Essential: - Strong MS Windows XP/Server skills - Unix / Linux Basics - Experience with trading floor applications: Reuters XDE, Bloomberg, Bridgestation, Reuters Dealing 3000, Reuters Plus, Thompson - Experience in dealing with high pressure client management - Ability to take ownership and manage multiple activities simultaneously - Good communication skills - Attention to detail - Willingness/Eagerness to learn Desirable Skills: - Scripting skills – PERL / KSH - Strong Market Data content knowledge to effectively respond, investigate and follow requests, issues from end-users (e.g., traders and dealing room client management). - Examples of the content knowledge includes: - Understanding of market data categories, e.g., Equities, options, futures, mutual funds, fixed income, etc. - Understanding of market data concepts, e.g., Quotes, permissioning, level 1 quote and level 2 quote differences, basic structure of an order book, different types of markets, etc. - Understanding of trading, e.g. buy, sell, short, call, put, spread - Understanding of special conditions, e.g., trade halts, corporate actions, IPO, stock splits, etc. If you join Accenture you can make great idea’s happen for some of the most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. Accenture is an equal opportunities employer. To assist us in maintaining this please ensure you omit your date of birth information from any details you submit.