Dutch Premier Platform Desktop

Premier Platform Desktop Specialist

Our client is committed to being a world-class provider of customer support through flexibility, hard work and market competitive performance and remuneration.

Their customers expect to be served by knowledgeable, courteous, committed, confident and efficient analysts.

They offer in return industry leading training and development, a competitive salary, unrivalled career opportunities and world-class facilities.


Description:

The objective of the Premier Platform Desktop Specialist (MPD) is to resolve remote users IT problems by means of a Remote fix. The Premier Platform Desktop Specialist (MPD) responds to both internal and external clients needing technical support.


Main Responsibilities:

MPDs validate customer entitlements and give high level technical support through information gathering, analytical trouble shooting and problem research.

- Resolves customer issues using the tools and systems available
- Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problems.
- Retains ownership of each case until problem is resolved or resolution is
- Observes strict compliance to licensing, copyright and trademark legislation
- Protects confidential, sensitive information and materials
- Accomplishes other duties as required


Requirements:

- Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
- Capable of being self-managed, be a team player, quality conscious, flexible and be eager to share and acquire knowledge.
- Excellent customer, telephone, oral and written communications skills.
- Analytical troubleshooting skills.


Technical requirements.

A suitable candidate must demonstrate an excellent knowledge of one or more current Microsoft Operating systems, (Windows 98, Windows ME, Windows NT Professional, Windows 2000 Professional, Windows XP, Windows Server Edition), or any future releases. S/he has a good working knowledge of personal computer architecture.

S/he must be able to scope and troubleshoot server-side technologies applied to clients (GPOs, networking, routing..)

S/he will also have expertise in all of the following:

- Microsoft Windows XP (Home and Pro)
- Microsoft Windows 98/Millennium
- 2 of the following 3 skills are required:
knowledge of tools: e.g. dump analysis tools, network traffic analysis tools
Has used filemon, regmon
- comfortable in troubleshooting clients in domain (active directory) environments
- Windows xp 64-bit edition
- Windows xp tablet edition
- Ability to issues involving server technologies
- Microsoft Windows Terminal Server

Experience

A minimum of 2 years experience in IT, remote support experience is preferable.

Languages

Ability to work in a predominantly English speaking environment.
Fluency in Dutch is a requirement.