Housekeeping Services Manager

To provide and manage the housekeeping and cleaning services ensuring that standards meet the contract specifications and service provision is made in accordance with company, trust and national policies and procedures

Key accountabilities include:

§         The effective management of the housekeeping/cleaning and ward based catering services, ensuring that at all times the department is delivered in accordance with current legislation and Trust Policies.

§         To be responsible for the overall control, organisation and operation of the housekeeping/cleaning and ward based catering services within the Churchill Hospital site.

§         To ensure that the department complies with current legislation at all times i.e. infection control, food hygiene, COSHH etc.  

§         To continually review and introduce where necessary effective monitoring measures to ensure that the supply of a Domestic service to service users is controlled at critical points throughout the supply chain.

§         To be responsible for the purchasing of all cleaning products required to supply a high standard Housekeeping and Cleaning service.

§         To liaise with G4S preferred suppliers and the finance department.

§         To implement and manage operational policies and propose changes to practices and procedures within the Housekeeping Services Department.

§         To ensure compliance with Health and Safety legislation, i.e. arranging risk assessments for staff and ensuring staff comply with the G4S accident reporting procedure. 

§         To act as authorised signatory for the Housekeeping and Cleaning Department.

§         To exercise effective budgetary control i.e. ensure that costs within the Housekeeping and Cleaning services are contained within pre-determined targets.

§         To organise as necessary training and continual assessment of Housekeeping and Cleaning staff so that the potential of all employees can be fulfilled.

§         To manage the yearly appraisal process within the Housekeeping and Cleaning Service.

§         To maintain appropriate staff records i.e. training records.

§         To undertake day to day staff management i.e. to be involved in disciplinary, grievances, monitor sickness absence and performance management in accordance with G4S/ORH NHS Trust HR policies and procedures.

§         To monitor the Housekeeping Services Department?s staffing establishment and keep to the pre-determined levels i.e. manage overtime and labour costs, generation of timesheets, and staff rosters.

§         To give advice to other health professionals on planning matters affecting the Housekeeping Services Department and associated areas.

§         To be responsible for the recruitment and selection of staff.

§          To undertake quality assurance and audits in and out of buildings and grounds, as necessary in line with annual programme.

§         To ensure staff teams are in full uniform and wearing ID at all times.

§         To liaise regularly with Trust staff and clients in relation to general day-to-day issues including attendance of joint Trust Facilities Management weekly meeting.

§         To manage requests ad hoc cleaning in conjunction with local policies including infection control and health and safety.

§         To act as on call manager one weekend in six.

§         Check that staff have reported on time, in all respects ready for work, and that the correct clocking/signing procedure is followed.

§         Make frequent but irregular checks on staff under his/her control, ensure that work is being carried out correctly, with due regard for Health and Safety, and that tasks are properly recorded where appropriate.

§         Follow up any complaints received, taking steps to rectify them if justified, and if necessary discuss possible changes in methods or procedures with the staff concerned with a view to making a recommendation to the Senior Operations Manager.

§         Motivate the staff under his/her control, promoting a professional attitude encouraging pride in work, appearance and personal hygiene.

§         Promote good two-way communications throughout the workforce, ensuring that regular briefings and staff meetings take place.

§         Show a positive and caring attitude to patients, visitors and fellow employees at all times.

§         Promote the good image of the Hospital and G4S services at all times.

§         Undergo regular training relating to all aspects of the duties performed. 

§         Deal with any reasonable requests.

§         Responsible for driving, operating and maintaining the Innovise monitoring system, including the preparation of reports and information for G4S and the Trust.

§         In response to the Emergency Management and Major Incident Plan, to ensure that there are systems in place and contingencies within the service to respond to any emergency that requires the support of the cleaning and Housekeeping services.

§         To ensure that all staff under your control are appropriately trained in respect of Health and Safety and Food Hygiene and COSHH.

§         To maintain statistical data on performance and report to the Contracts Manager on trends in performance, sickness and budgetary control.

§         Liaise with Ward/Department Managers regarding the provision of services provided.

§         To report sustained unacceptable performance to the Senior Operations Manager and in consultation, determine G4S?s action.