IT Engineer / Opperations Support (Printer services based) 20 to 25K

Overview

To support the business in the delivery of a Manage Print Service solution and to provide advanced support, diagnostics and additional device support.

Manage day to day activities and work closely with the Customer Operations Manager to maintain customer satisfaction and contract compliance.

To maintain accurate records of company devices utilising the company standard practices and systems. this role may involve working on different sites and some travel.

Responsibilities

Provide support to the Customer Operations Manager on all issues and ensure continuous communication.

Service management of the clients offices & administration of all changes within the clients office.

Provide asset management reports and ad-hoc reporting as needed. Attend customer and internal meetings as required. Report and manage hardware support calls with the company Service Desk and provide ongoing training to the customer on managed devices.

Management of continuous improvement initiatives and solution administration.

Onsite stock management and replenishment of user replaceable consumables.

Installation management of new devices , device configuration management, driver support, and printer server and queue support.

Experience and>

Previous experience required.

Client focus - able to develop relationships with client staff and resolve issues efficiently.

Able to work as an individual contributor demonstrating results in a continuous fashion.

Problem solving - capabilities demonstrated and consistently applied, documentation shows clear thought processes which lead to resolving the issue.

Teamwork - maintaining regular contact with peer group as appropriate, network with other resources.

Effective communications - ability to effectively communicate verbally and in written form. able to communicate expectations.

Drive for enthusiasm - ability to remain motivated under pressure, ability to work effectively with little supervision.

must be able to:

Plan and prioritise workloads effectively;

Strong customer service ethic and be able to liaise with multiple customer levels. Customer service or help desk experience required;

Adaptable and flexible approach;

Problem solving and analytical, data driven approach;

Able to work cross functionally, in a dynamic and changing environment.