Customer Insight Experience Manager - Web

Customer Insight Experience Manager is required by my London based IT services client. This is a managerial post leading a small team in the area of assessing and acting upon Customer insight and customer behaviour for a large flagship Government Website.

This role aims to assess customer behaviour and opportunities to further improve the Web services and content.

The role is major driver of customer-focused change across the site. It champions the customer, understanding their present experience and opportunities for positive change. The role also reviews customer behaviour to further user focused opportunities for change.

Key Experience required:-

* Demonstrated experience across multiple customer understanding and experience disciplines
* Track record of high level engagement and leadership with senior internal and departmental stakeholders.
* Experience of analysing all available research and insight across multiple disciplines to make business recommendations based on relevant and timely evidence
* Experience of working in a client-facing environment
* Experience of presenting recommendations at a senior level
* Experience of working with Government an advantage

Skills/Knowledge

Skills/Knowledge

* Ability to engage at senior levels
* People management experience
* Knowledge of using a customer understanding and experience evidence base to drive change across an organisation
* Knowledge and understanding of website MIS, analytics, search analysis, market research, usability, customer journey mapping and related disciplines to inform customer focused recommendations
* Ideally has the skills to not just understand what customers are doing now, but what they want to do in the future (identifying latent demand opportunities)
* Experience of managing complex projects.

This is a great opportunity to join a fantastic organisation who can offer a great working environment and some great, high profile and varied projects.

Abraxas plc is a leading specialist recruitment agency for the IT industry. Abraxas is also one of the founding members of The Association of Professional Staffing Companies (APSCo). Due to the high level of applications we receive, please be aware that you may not hear from us immediately, as we can only respond to those applicants whose skills and qualifications are suitable for this position. If you would like Abraxas to help you find a similar position, or for a complete listing of all our current vacancies, please visit our website at www.abraxas.com and register your details. Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.