Technical Support Consultant, Product Support Engineer, Product Development

Technical Support Consultant, Product Support Engineer, Product Development

Position: Product Support Engineer / Product Support Consultant

Team: EMEA Customer Care

Location: Edinburgh

Overview

Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe such a great place to work.

Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/

About Adobe?s Business Productivity Solutions Segment

Adobe?s solutions meet the needs of a diverse customer base that spans from consumer to enterprise. The focus of our Business Productivity Solutions segment is to provide solutions which meet the needs of enterprises and governments to improve their productivity, help automate business processes, improve collaboration and reduce time-to-market and costs.

Within our Business Productivity Solutions segment, we categorize our opportunities into two distinct businesses: Knowledge Worker and Enterprise. Both businesses leverage our client platforms that include Adobe Reader, Flash Player and AIR.

Adobe?s Knowledge Worker products include Acrobat.com, Acrobat, Document Center, and Create Adobe PDF Online.

Enterprise products include LiveCycle Barcoded Forms ES, LiveCycle Data Services ES, LiveCycle Forms ES, LiveCycle Reader Extensions ES, LiveCycle Digital Signatures ES, LiveCycle Rights Management ES, LiveCycle Output ES, LiveCycle PDF Generator ES, LiveCycle PDF Generator 3D ES, LiveCycle Production Print ES, LiveCycle Business Activity Monitoring ES, LiveCycle Process Management ES, LiveCycle Content Services ES, and LiveCycle ES Connectors for ECM.

Other Knowledge Worker and Enterprise-related products include Central Pro Output Server, LiveCycle Designer ES, Output Designer, Output Pak for mySAP.com, Adobe Reader, Web Output Pak, and BlazeDS.

Adobe Customer Care Organization

Adobe?s Customer Care Organization has established new organizational units in its key North America and EMEA regions focused on revenue maximization and maximized customer coverage from it?s Maintenance and Support Programs.

Job Description

As a key member of our Services Team in Edinburgh, you will provide in-depth technical support services to new and existing Adobe Customers and Partners in a post-sales environment. You will be dealing with a wide range of technologies servicing production quality e-business solutions. This may involve system integration, performance optimisation, security, software product issue resolution and similar technical tasks. You will provide high-level technical guidance regarding the integration of Adobe products within Enterprise Systems. You will also be capable of communicating across multiple disciplines, both internally and in a client-facing capacity. You have the ability to work independently and as a part of a team, in a fast-paced environment. You enjoy dealing with diverse challenges and look forward to learning new technologies. Your work standards enable you to deliver prompt high quality results.

Knowledge and Experience ? Strong fault finding methodologies and practices in software integration in multi-platform systems

? Proven ability to research complex technical issues

? Proven experience in a customer facing or support environment

? In-depth Java programming knowledge

? Good experience of one or more of the following: J2EE, Application Servers (WebSphere, JBOSS, Weblogic), JavaScript, XML, PDF, SOAP, Java.

? Some knowledge in a structured programming language e.g. Perl Scripting, C, C++, VB

? Strong working knowledge of one or more of the following platforms: Windows, HP-UX, Solaris, AIX, Linux, OS X

? Previous database experience in SQL / Oracle / DB2

? Exposure to web servers: IIS, Apache, Websphere

? Knowledge of Adobe LiveCycle Server Technologies or Adobe Output Server Technology (Central) would be a major advantage.

? Fluency in Swedish

Adobe?s dynamic working environment is well known. We have been honored with ten appearances on FORTUNE magazine?s "100 Best Companies to Work For" list in the United States and two spots (2008 and 2009) on Germany?s "100 Best Places to Work For" list by the Great Places to Work Institute. By hiring the very best and brightest, we continue to be a simply better place to work.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace.

Adobe Overview

Adobe (NASDAQ: ADBE) revolutionizes how the world engages with and information. For more than 25 years, the company?s award-winning software and technologies have redefined business, entertainment, and personal communications by setting new standards for producing and delivering content that engages people virtually anywhere at anytime. From rich images in print, video, and film to dynamic digital content for a variety of media, the impact of Adobe solutions is evident across industries and felt by anyone who creates, views, and interacts with information. With a reputation for excellence and a portfolio of many of the most respected and recognizable software brands, Adobe is one of the world?s largest and most diversified software companies.

Adobe at a Glance

Headquarters: San Jose, CA

Founded: 1982

IPO Date: 1986

Employees: Approximately 7,000

Offices: 60+ offices worldwide

Fiscal 2008 revenue: $3.58 billion

Fiscal 2007 revenue: $3.15 billion

Fiscal 2006 revenue: $2.57 billion

Business segments: Creative Solutions, Knowledge Worker, Enterprise, Platform, and

Print and Publishing

About Adobe EMEA

With 30 offices in 20 countries, Adobe employs over 900 people in the EMEA region. Our Sales, Marketing and Technical Services functions operate from a network of 12 primary offices distributed across the main EMEA capitals and are a growing presence in emerging "high potential" territories. Adobe EMEA plays a significant role in research & development, with world-class engineering centres in Hamburg and Bucharest, and a regional centre for Technical Services based in Edinburgh. In addition, Adobe also has a regional shared services and operational centre in Dublin, Ireland.

Eleni King, Talent Acquisition EMEA Eleni.king@adobe.com | +44 208 606 1100

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