Service Desk SUPPORT Engineer (1st Line Support)

Service Desk SUPPORT Engineer (1st Line Support)

£24,000 pa (depending on experience) plus bonuses + benefits + training

Wavex is dynamic IT Services Company based in the centre of London with around 90 staff. Wavex currently offers a range of services from managed services to individual technical solutions such as hosting and co-location, infrastructure project management and implementation, VOIP telephony systems, business continuity planning, and hosted on-line data back-up services through to high-level consultancy.

We believe in hiring only the best people and as we expand, we are seeking Service Desk SUPPORT Engineers with a broad technical grounding including a good understanding of networking principles and Microsoft server and desktop environments.

Skills and experience

Responsibilities

·               Technical incident management

·               First-line IT support an remote access

·               Remote monitoring of business-critical products and service levels, PC and server  configuration and onsite support on an ad hoc basis

·               PC and server configuration

·               Proactive server monitoring and reporting

·               System checks

·               Back up monitoring and reporting

·               Out of hours scheduled/planned work (chargeable)

Skills

You have:

·               Knowledge of Microsoft Exchange, Group Policies and Active Directory are advantageous

·               Excellent communication, diagnostic and troubleshooting skills

·               Experience VOIP, specifically Cisco Call Manager and/or Cisco Call manager Express

·               Experience of diagnosing Mac hardware and software issues, or have a good understanding of Mac hardware and software

·               Wavex considers all applicants, but the role typically favours those who are fully or part qualified. CCNA is desirable and relevant MCP, MCSA or MCSE qualifications are a strong bonus.

·               Familiarity with Mac, Lotus Notes, Citrix and Unix environments are a plus

·               We are seeking an Engineer with at least 1-2 years recent experience in a similar role

You are:

·         Able to prioritise tasks whilst maintaining a clear customer focused approach

·         Reliable and willing to solve client demands

·         Keen for new experience, responsibility and accountability

·         Able to get on with others and be a team-player

·         Able to prioritise tasks whilst maintaining a clear customer focused approach

Company Benefits

Wavex encourages development of all staff and has a number of staff incentivisation schemes. These include monthly and project related bonuses and a full technical training program. All Engineers receive a funded personalised training plan, plus the ability to earn between 10% and 30% in additional bonuses due to monthly performance bonuses. Wavex works with market leading vendors so there is huge opportunity to specialise your skills around new and emerging technologies through hands-on bespoke training programmes.

Wavex offers an extensive benefits package to staff including medical and dental insurance, a company pension scheme, individual travel and training allowances and corporate Gym membership.

Wavex Awards

Winner of the Sunday Times Best Small Companies to Work for 2008 & 2009, Best Companies 1 Star Accreditation 2008 and 2 Star Accreditation 2009 , Deloitte Fast 50 awards 2006 & 2007 & 2008. We have experienced rapid growth partly due to the range of unique systems we've developed in-house. We have created a fun working environment, promoting good team working ethos and a flat company structure where everyone has a voice.

To apply

To be considered for this position you will need to be better than our engineers, the best in London.

 To do this you need to take our on-line test. Your first challenge (an easy one) is follow these three simple steps:-

1. Click on the below link to view Wavex within the Google organic results (the main results list). Click on the Wavex website (in the top three).
2. Click ?careers? at the top of the Wavex page.
3. Click the ?online engineers test? on the left navigation, to begin the challenge.
4. Good luck!

Click here to see Wavex in the Google results

Please use your full name and complete at a minimum of 3 sections including choosing ?SUPPORT Engineer? in the role field.

The salary will be based upon your experience, skills and presentation at interview. Up to £24,000 pa (depending on experience) inc bonus + benefits