Operations Manager

Position:

Operations Manager

Department:

Network Services

Reporting to:

General Manager

Location:

Service Centre Livingston

Works in conjunction with:

Route Controller

Service Centre Co-ordinator

Shift Management

Budget Accountability:

£5.2 million

Job Summary:

• Reporting to the General Manager ? Key part of the role is to manage the Service Centre and its satellites day to day operation.

Main Responsibilities:

·        Manage all fixed and variable cost.

·        Produce Daily and Weekly reports.

·        Implement efficiency plans

·        Lean management

·        Debrief/Prebrief

·        Deliver Quality of Service

·        Ensure all company legal requirements are met.

·        Contingency planning

·        Work with GM and management team across functions to produce best value quality solutions to operational issues.

·        Work with Route controllers to manage mail volumes and delivery

·        Ensure contractual obligations are complied with.

·        Continually strive to improve service levels and reduce cost

·        Contractor relationships.

Personal Specifications:

• Ability to communicate both written and verbal.
• Ability to demonstrate analytical and logical thinking.
• Effective organizing, planning and time management skills.
• Effective time management.
• Leadership skills
• Experience of performance management

• Ability to manage a teams across shifts and sites.
• Grievance and Discipline handling experience

• Ability to work as part of a team or on own initiative.
• Experience of budget accountability.
• Negotiation and influencing Skills.
• Commercial awareness.

Measures:

• Timely and effective reporting.  
• Management of Cost (both fixed and variable).
• To actively participate in creating and maintaining Best Practice Processes in Service Centre
• Evidenced support in achievement of company KPIs.
• Documented monthly management meetings
• Deliver Quality of Service
• Achievement of SLA?s

Knowledge, Skills & Experience.

• Project experience.
• Experience of working with a sub contracted workforce.
• A working knowledge of Excel and Word
• Ability to communicate at all levels
• Experience of being part of a change team.