Technical Support Team Leader ? Windows 2008 / SQL Server ? Abingdon

Could you lead a team of engineers in a fast-paced and mission critical environment? We?re looking for a Technical Support Team Leader to join RM, the UK?s top IT Employer and a Microsoft Gold Partner. You?ll be leading an operational support team responsible for supporting our enterprise infrastructure (encompassing multiple live environments) based on Windows 2003 / 2008, Active Directory, SQL Server, XML / XSLT and IIS.Ideally you?ll have strong technical support experience within a Microsoft environment, as well as experience of leading and managing teams of engineers. This fast-paced and challenging environment offers the opportunity to make your mark in a highly visible role, with support from RM for your development into a wide range of future career opportunities.

The role will involve:

• Line managing a team of Applications Support Engineers, DBAs and Systems Engineers.
• Developing and implementing the operational strategy to support future growth and new customer requirements.
• Day to day management of operations and escalations within the applications support team.
• Working closely with development and testing teams within the division, to understand future testing and production environment requirements and delivering systems to meet these.
• Monitoring and assessing performance of live systems and taking responsibility for systems security.
• Configuration management of software and hardware changes.
• Working closely with internal hosting and IT teams to drive infrastructure changes and ensure maximum system performance.

The individual:

• Of graduate calibre, you?ll have a technical encompassing some or several of the following: SQL Server 2000 / 2005, Windows 2003 / 2008, Networking, Web Services, Servers, XML, and Internet Security.
• Prior team leading experience within a Technical Support, Application Support or Operations based environment.
• Excellent communication and interpersonal skills.
• Excellent problem solving skills with strong attention to detail.
• Passionate about delivering excellence in customer service, technical projects and day-to-day work.
• Flexible approach and the ability to make a real contribution to the team in a fast-paced and challenging environment.

Naturally, as a company recently voted the UK?s Top IT Employer, we?ll ensure your efforts do not go unrewarded. You can expect great technical training and we have an in-house training division who will look after your personal development too. As well as unrivalled opportunities for career development, RM offers a bonus scheme, pension, private medical care, permanent health insurance, life assurance, share scheme, discounted childcare vouchers, flexible working options and 25 days holiday with an optional extra holiday purchase scheme. We strive to reflect RM?s core values by providing a great working environment, and our active sports & social team hosts a wide variety of events such as a summer party, fireworks display, quiz nights and a wide range of sporting events.