Desktop Support Specialist

Ronin is looking to hire a Desktop Support Specialist with prior experience working in a Trading Firm Environment.  The Desktop Support Specialist responds to client?s inquiries concerning support requests, application availability and general hardware/software/applications-related questions.  The Desktop Support Specialist will support Ronin Trading UK traders and work closely with the London Office Manager and Ronin IT Systems Manager.

Responsibilities:

• Diagnose problems through troubleshooting skills, logic, research, and isolation steps.
• Record all client inquiries, from initial call to incident resolution.
• Coordinate entire support incident for the client, ensuring top-notch service.
• Maintain current and orderly systems manuals and update manuals as necessary.
• Configure, support and perform routine maintenance of hardware and software for desktops (PC/Laptop) and servers.
• Troubleshoot PC and printer problems.
• Provide basic LAN/WAN/VPN support.
• Install and upgrade software.
• Build and deploy PCs, Laptops, and Tablet PCs.
• Maintain records of hardware, software and network inventory.
• Become proficient in the software tools utilized by the Help Desk.
• Become familiar with and install/troubleshoot Ronin proprietary trading applications.
• Perform related duties as assigned.

Requirements:

• Bachelors? degree in MIS, Computer Science or a related field or equivalent.
• One to two years experience in a technical support role, providing desktop and software support.
• Knowledge of PC/server hardware, Microsoft Windows OS (XP, 2000, 2003), and MS Office Products.
• Experience with Linux/Unix (CentOS / RedHat / Solaris variants) preferred
• Experience with (McAfee Virus clients, Symantec Ghost, and Sysprep) preferred.
• Experience with financial vendor tools (Bloomberg, Thomson, REDI, Trading Technologies, CQG, E-SPEED) preferred.
• Clear theoretical understanding of networks, including LAN/WAN/VPN.
• Excellent communication and interpersonal skills with the ability to work in and contribute in a team environment.
• Strong critical thinking skills with the ability to and develop resolutions to complex problems.
• Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment.
• Certification/Training in A+, MCP/MCSE, preferred.
• Strong planning and organizational skills, with the ability to document processes and procedures.
• Excellent customer service skills with the ability to use discretion in handling confidential information.
• Ability to rotate start and finish times as required.

Ronin Capital, LLC is a limited liability company headquartered in Chicago, Illinois with offices in New York, California.  Ronin Trading UK LLP is an affiliated firm located in London in the United Kingdom.  The Firm and its affiliates are registered broker/dealers and members of the AMEX, CBOE, CBOT, CME, CHX, Euronext Liffe, LSE and the NYMEX.  The Firm currently has proprietary trading operations covering a variety of markets including equity securities, government bonds, corporate bonds, and related derivatives on global exchanges and electronically.  There are currently more than 300 employees and affiliated persons.