Fantastic Opportunity to Head and Develop an Operations Service Desk

You will be setting up a service desk from scratch, bridging the gap between the IT support department and Operatons. Key Areas of Expertise: - ITIL or Prince2 Experience or Qualifications - Customer Service Experience - Team Leadership / Management
skills: 2+ years of building, developing and training a team. - Complaints Management Experience. - Experience of Introducing a new process. - Analysing performance and implementingh change accordingly. - Training for individuals with varying levels of
technical skills. - Providing Training Documentation - Any Experience Auditing - Defining and Introducing Service Level Agreements (SLAs) with contractors or other departments. - Examples of streaming existing processes The following experience would be
beneficial: - Mobile data technology - Training users on applications with minimal technical skillsets -IT helpdesk solutions - Project management experience -