MI Analyst

MI Analyst

Salary: c£24,000

Edinburgh

thetrainline.com is the leading independent retailer of train tickets online. Since 1999 we have sold to 3.3m travellers, making over 14m transactions, with over 8.4 million registered users. Innovation has always been at the heart of thetrainline.com and we're continually looking at ways to improve the experience for our customers. We're currently working on the biggest enhancement of our website since it first launched in 1999, which will deliver exciting new features and make buying tickets online even easier, cheaper and quicker. To continue to deliver year on year growth we are seeking talented, innovative and enthusiastic people to join our dedicated team.

The Role

·         Reporting to and working closely with the MI & Billing Manager and a team of experienced analysts, the MI Analyst will be responsible for producing and maintaining MI service delivery while ensuring timely and accurate delivery of data.

·         Develop and maintain reporting infrastructure that supports service level adherence

·         Develop and maintain tools to ensure the accuracy of data sources is appropriate to the demands of customers.

·         Act as a subject matter expert within the data arena, providing solutions to non-standard requests

·         Provide 1st level feedback to internal and where applicable external clients in a clear, nontechnical way

·         The ability to provide and consume technical information and transform into operational logic

·         Extraction and presentation of reporting packs ensuring continuity and reconciliation with all reports produced by the department.

The Candidate

·         Experience of extracting data from multiple sources using Business Intelligence tools, especially Business Objects

·         Practical experience of working with relational databases

·         Knowledge and experience of VBA development

·         Experience of development using .NET Framework

·         Advance user of Microsoft Office software packages

·         Knowledge of Microsoft Visual Basic for Applications (VBA)

·         Advanced user of SQL

·         Educated to HND level (or equivalent). Previous working experience with similar educational requirements which can be demonstrated will be acceptable where a formal qualification is not held.

·         Experience of working on data development or in an operational role within a customer services environment would be desirable.

Benefits include: 25 days holiday, life assurance, Virgin Tribe Partner Discount Scheme, SeasonTicket loan, pension contributions, medical and dental insurance (subject to qualifying periods)