Collaboration solutions have the potential to shave hours off tedious or confusing tasks and make possible new, productive ways of working - or, when done badly, they can mean layers of unnecessary technology.
silicon.com looks at how to approach collaboration properly, including getting users to take advantage of the software and calculating your company’s ROI for the technology. We also examine emerging solutions, encompassing mobile and instant messaging, and investigate the major vendors in this space.
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Devil's Advocate: Call that automation?
Shouldn't technology make services more joined up?
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SIP paves the way for seamless collaboration
Taking the pain out of long-distance communication
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Collaboration: The supply chain reaction
Working closely with partners great for business...
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Microsoft still a collaboration lightweight
Gaining mindshare but not yet dominating...
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Leader: Collaboration - do it right or not at all
Lest you flush your company's investment down the toilet...
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Mobile collaboration going nowhere - for now
Companies have trouble justifying the expense...
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Collaboration best practices: Think big to act small
The dos and don'ts of rolling out group productivity tools
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Building the business case for collaboration
It all comes down to ROI...
Modern supply chains still don't deliver
But RFID's on the radar...
Microsoft and Cisco think small with CRM and VoIP combo
Tech's big boys take a fancy to the small business
Delta flies its call centre out of India
But keeping quiet on the reasons why…
Skype causes PC data loss
Cheap calls come at a price...
Big business goes mad for fat pipes as BT stagnates
'New wave' picks up slack from falling voice revenues
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