By Lisa Burroughes, 25 February 1999 18:02
NEWS ICL has stepped in to rescue Scottish Telecom's troubled billing operations in a contract worth £450,000. The telco had been experiencing problems with its mediation system - which translates call records for the switch into billing records - since it bought Demon Internet in May, taking on an extra 200,000 business and consumer subscribers. To resolve the problem, ICL will implement a billing management system, called Sims. Alastair Smith, Scottish Telecom's production systems manager, said: "Sims is vital to our continued success as a rapidly expanding telecoms company, which has seen a call traffic growth of 200 per cent in the last six months - a trend which looks set to continue." Project manager at Scottish Telecom, Jackie Brown, said: "The cost for us to run the operations in-house would have exceeded the cost of us outsourcing. We have several billing systems which operate from Sims; they include Demon Internet subscribers and Scottish Telecoms PTO services."
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