By Joey Gardiner, 20 August 1999 14:31
NEWS Oftel has this week published new guidelines governing the monitoring and recording of telephone calls at work by employers. The report states that employers have an obligation to provide workers with a private telephone somewhere in the building where they can be sure that their call is not being monitored. Oftel warned that companies that do not provide some kind of private line for their employees could be in breach of Article 8 of the Europe Convention on Human Rights. The recommendations are directed at operations such as call centres where phone conversations are monitored and recorded to ensure customer service standards. At present, employers are free to record phone conversations as long as they make "every reasonable effort" to ensure that both parties are aware the phone call may be monitored. The guidelines were provoked by a European Court ruling in the case of Halfords vs UK that ruled that phone monitoring could constitute a breach of an employee's human rights.
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