By Tony Hallett, 8 November 2002 15:25
NEWS SAP has won a £4m contract from Trafford Metropolitan Borough Council for e-government systems based on mySAP.com components. The council has bought the financials, procurement, works management, property management, CRM and portal components, replacing in-house applications previously running on a mainframe. Mark Gibbison, head of e-government at Trafford, said: "It wasn't an IT decision to use SAP at the end of the day. It was an inclusive decision-making process and managers were happy to go with a well-known provider." Trafford won't immediately be using SAP for HR and payroll functions, having previously replaced creaking systems two years ago, and Gibbison denied there had been any real trepidation internally about committing to a large SAP project. Some 10,000 staff will start to use SAP CRM in January and consultants from the German software giant will stay on to help with integration issues. Trafford is among 20 UK local authorities to use mySAP.com, and in a separate announcement, SAP said Stafford County Council is working with ITNET to roll out the technology in a deal worth over £7m. It will cover e-government for all sorts of services and be used by 8,500 users.
Comments
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1. Dr James Barry Mckinnon
A huge waste of money!! Given that you don't even bother to answer your phones. Technology is very often not the issue--proper management and the general attitude of employees to doing their jobs well is more often the problem. We have rung the council at least 20 times over the last few days on a specific issue--until the phones just time-out.
2. Dr James Barry McKinnon
A follow on - Why does Trafford not have any prominent ways of allowing contact via e-mail? The site (like many others) is designed purely to send messages. Ther are often benefits in listening. All the investment in the world cannot compensate for a lack of desire to get proper feedback on performance.
3. sue burns
The money could go to better use
cleaning and reparing houses in trafford the streets are full of rubbish the parks are a mess no good lighting ext ext. I use SAP good luck