By Jo Best, 12 December 2003 13:30
NEWS A Department of Trade and Industry (DTI) study into ICT has lauded British businesses' use of technology, saying industry is using it more effectively while the World Economic Forum's Global Information Report has shown the UK's global ICT ranking actually getting significantly worse.
The DTI report says that now UK business is taking tech more seriously, adopting a more rigorous approach to training its staff to use IT instead of just spending money on buying the hardware, firms are actually putting their purchases to work more effectively.
Another major finding of the survey is what the DTI calls the end of the 'dash for access' businesses are no longer going mad for getting online, with practically every business with over 50 employees now connected to the internet.
It's not a statistic that's impressing the World Economic Forum (WEF). Their report, which looks at how much world economies are facilitating and reaping the rewards of ICT access. The UK is rated 15th out of the 102 economies studied a large drop from its more respectable seventh position last year.
The DTI's take on it has Britain in reflective mood on the tech front, with the proportion of businesses as a whole using the internet flat at 91 per cent and companies with a website also not moving at around 80 per cent.
However, on the small business front, firms are rejecting online as a business conduit. While the UK's SME connectivity is coming from a standing start, at just 69 per cent for small businesses and 45 per cent for microbusinesses only ahead of one other Western country, France, with 59 and 38 per cent respectively the rate at which small businesses are turning away from tech is surprisingly high.
Businesses with less than 10 employees have seen connectivity drop by 17 per cent over two years and firms with between 10 and 49 dropping by eight per cent in the same period.
It's all a question of economics, apparently small businesses are just worse off than their larger cousins. It seems SME early adopters are shunning connectivity because they're having a hard time of making the figures add up. Compared to the relatively high price SMEs pay for access almost as much as residential customers they're not finding the amount of hits and usage they get from it is worthwhile.
Smaller businesses by their very nature are missing out on all the tech benefits. Often located outside of core business locations in big cities, they're more likely to miss out on broadband access and with a smaller number of staff, may not have a dedicated IT specialist on hand to extol the business benefits of the internet.
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1. Alan Cooper
I don't find this at all suprising, sad as it is for the UK economy.
My business today is more management consulting and IT at a high level. However, with an IT technical background, I'm able to learn, usually understand and support myself.
But it is so time consuming. My web site has been developed over 6 years and desperately needs a revamp, ideally using a content management system (but I don't have £0.25m to spare so its going to take time to find and learn an open source solution).
Then there are all the MS updates to run for each machine, plus regular update of the following critical s/w: virus, firewalls, pest scanners, ad blockers, spam blocker, UPS, etc., again on each machine.
Then we have daily and weekly backups for all the machines and spam has reached 300 per day and visibly rising. Oh, I could do with switching to another ISP and changing the email software (anything but Outlook!). Just not enough hours in the day!
Then the h/w runs out of steam when s/w upgrades are forced on users.
I guess most SMEs don't do most of this, due to cost and/or time. But another survey today shows that most SMEs are very vunerable and likely to get 1 major security breach a year with a high chance of going out of business.
The IT industry has failed to acknowledge its responsibility to provide safe and easy to maintain environments. Compared to the railways, Railtrack looks wonderful!
2. Chris Downing
Any consultant that works with senior management will tell you that this is not surprising info. British business seems to laud an 'enthusiatic amateur' approach; the bigger the company the worse it gets. Small firms are largely ignored by the mainstream IT vendors as being too difficult to sell to at low cost. In other words it's easier to convince big comapnies to part with the big buck than a small business that's justifiably more sceptical.