By Andy McCue, 20 June 2006 12:25
NEWS
High street bank Abbey is racing to fix a flaw in its online business banking platform that has resulted in some customer payments going to the wrong accounts.
Abbey said it has identified the source of the problem and that "very few accounts" - around 100 - have been affected.
The bank said a design flaw in the online payment system meant that some business customers were unintentionally making payments to a different recipient than the one they had selected from the list of regular transactions stored in their account.
Abbey said the problem had arisen because its business accounts store a separate list of payments for each authorised user of the account instead of a central list.
An Abbey spokeswoman told silicon.com: "We have resolved the problem for customers who have been affected so far and nobody has been left out of pocket. We have identified a permanent solution to prevent future issues which will be put in place in the next few weeks."
She said there is a possibility that a small number of new cases will occur before the fix is put in place but added that no customers will be left out of pocket.
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