Tome for a change
By Jo Best, 16 April 2007 09:00
The historic town of Maastricht in the Netherlands is home to one branch of the country's second largest book chain, BGN, housed in a striking 12th century church. But its location isn't the most interesting thing about it - the Selexyz Maastricht store is home to one of the first and most extensive rollouts of RFID tracking technology in the world.
Photo credit: Jo Best
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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