Interview: On RFID, green IT and retail tech
By silicon.com, 24 September 2007 21:00
In this exclusive interview with silicon.com's community editor & chief reporter Andy McCue, Tesco's group IT director Colin Cobain talks about the supermarket giant's move to standard global systems and processes, reveals plans to cut IT energy consumption and gives an update on trials of radio frequency ID tags to track goods through the supply chain.
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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