By Natasha Lomas, 3 March 2008 17:18
NEWS
The tech savvy of 'generation Facebook' is going down the drain at work, new research has found.
People who have left education in the last three years have strong confidence in their IT skills but the organisations they work for are not always making the most of this skill-set, according to database software company FileMaker which commissioned the research.
The vast majority (82 per cent) of 16- to 18-year-olds surveyed felt confident about their level of general IT skills going in to the workplace - a higher percentage than those who felt confident about their interpersonal skills (64 per cent).
Tony Speakman, regional manager northern Europe at FileMaker, told silicon.com: "The generation of people coming into the workplace now have had technology round them all of their lives, so whether it's Facebook or whether it's MSN or what it might be it's second nature to them Â…
"[To a parent it may seem as though] they seem to waste so much time on these social networking sites but actually what this means when they're put in front of technology in a business sense they're in no way intimidated by it and it is second nature to them."
According to the research, the majority (85 per cent) of school leavers and university graduates learnt to use PowerPoint software while in education but only slightly more than a third (39 per cent) reported using it at work. A further 88 per cent learnt to use spreadsheet software but only 65 per cent said they use it as part of their job.
In addition, just over half (51 per cent) said they had actively looked for creative ways to use technology at work.
Speakman said the "much more positive attitude to IT" of these education leavers is good news for business, adding they are "not there to kill things [IT systems]".
But he warned businesses are failing to make the most of this innate love of tech. "We've all got email and we've all got access to the internet and so we probably tend to think we're completely up to date. But what we've tended to do in many businesses is we've automated a paper process rather than necessarily look at the capability of the technology that you have and ask if there are even more efficient ways to use it," he said.
Businesses should consider doing a skills audit of new recruits and updating job responsibilities to ensure roles are aligned with skills.
Speakman said: "If you audit the technology that you've already invested in, audit the people that you've got and the skills that they have then you could really start to drive some additional productivity improvements - and that goes straight to the bottom line of any business."
However, the research also found there is reluctance among businesses to invest in training for grads and school leavers - just 12 per cent of respondents said they had received any formal training at work, while 49 per cent said they had had to make do with on-the-job or unstructured training.
Speakman said: "We have a culture that does not invest in training. And it is a cost-related thing in my opinion but that is probably a false economy."
He added: "Companies that are using technology to make themselves efficient, to make themselves responsive, to cut costs and control costs will ultimately be the more successful organisations - so technology will be a significant driver so what we're saying is let's make sure we're using the skills of the people we're employing."
Businesses have a responsibility to drive IT skills forward as "education very much looks to business" when it comes to setting the curriculum, he said. "If we as businesses up the ante then education will follow," he added.
The research polled 1,000 people who left education in the last three years.
Comments
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1. Richard
Perhaps youngsters learnt only how to "click the buttons"?
From what I've seen, too much "IT training" only teaches people how to operate particular versions of particular programs... rather than how to use those programs to improve their personal productivity.
So, youngsters "know about spreadsheets" but have no idea or confidence about applying spreadsheets to their work tasks - they know only how to complete irrelevant classroom examples; many of which are related to "sales" tasks.
So often, politicians & employers complain about the "skills crisis";
It would be very helpful if such people were clearer about their actual problems:
eg. If they separated their need for a few highly skilled IT designers from their need for many more ordinary users who are confident & competent at using ordinary PCs & office suites.
2. anonymous
Do these people REALLY have "IT Skills" or are they simply "comfortable using IT"? I strongly suspect that it is the latter.
Even so, that comfort creates an opportunity to use IT for greater productivity. But how many companies have you come across who are trying, for example, to stem the tide of e-mail by better use of forums or wiki - and putting in the training and change management effort to make this work? Near zero I suspect - for one of the reasons mentioned in the article.
Whilst younger people (and some older ones too!) would be quite comfortable working this way if encouraged, their hierarchical "betters" are not - and lack the insight or courage to find out themselves.
There is a falacious assumption that because IT has "intuitive" (big laugh!) interfaces little or no training is needed to use it to work smarter. Not so - a badly written piece of text is badly written whether it is done with a quill or a state of the art PC. A chain of postings to a forum or wiki where nobody has bothered to think about the heading of their entry so that all are the same is a waste of electrons and time, forcing one to read every entry to make any sense of it. I could go on........