By Nick Heath, 29 April 2008 17:08
NEWS
Passengers at Heathrow's terminal three are flying through check-in thanks to joined up passenger databases.
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Virgin Atlantic is working with NIIT Technologies to streamline its Upper Class passengers check-in time from 60 minutes to less than 10 minutes.
The travelling process has been smoothed by linking up customer details, flight information and limousine service information.
By supplying their check-in details to the limousine driver on their way to the terminal, Upper Class passengers can pass straight to Virgin Atlantic's clubhouse before take-off.
This relies on a centralised passenger name record database, a system joining up Virgin Atlantic's cargo system and their revenue management program and a touchscreen information system, which allows passengers rapid entry into the Upper Class lounge.
Mike Cope, IT Director at Virgin Atlantic, said in a statement: "The software has enabled Virgin Atlantic to provide an excellent service to our passengers."
Comments
There are 2 comments. Join the discussion
1. Karen Challinor
and not a biometric in sight
I wonder if the same speed and efficiency could one day be extended to us less important people
2. anonymous
Well at....
Virgin - Upper Class £1,698.40
Virgin - Cattle Class £390.40
for the same non-flexible flight on their website Price Matrix
I would be expecting better service too.
Personally, I would be uncomfortable for 16 hours (round trip) and trouser the £1,300 difference.