Men in yellow help boys in blue...
By Dan Ilett, 22 September 2005 14:45
Meet Sarah, an operator at the Highways Agency (HA) Regional Control Centre in Surrey.
When someone contacts the HA, either through emergency phones on the motorway or via the emergency services, Sarah is one of the people who handles the call.
In order to post a comment you need to be registered and logged in.
Log in or create your silicon.com account below
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
Copyright © 1998-2009 CBS Interactive Limited. All rights reserved. About CBS Interactive
.jpg)
Comments
There are 2 comments. Join the discussion
1. anonymous
Jumped up Traffic Wardens minceing round the country in gas-guzzling top of the range 4x4 Toyota Landcruisers that serve no purpose.
Have limited legal powers so can't investigate an accident, prosecute an idiot using a mobile phone, deal with speeders, can't help at a crash as their 4x4's bizzarely don't have tow-bar's, in fact all they seem to do is sit behind a broken down car with they yellow lights on waiting on the RAC/AA arriving and do the fix or recovery work.
Another shocking waste of taxpayers money. Buy them a Renault Kangoo van instead !!! By definition, they work for the HIGHWAY's agency. They don't need 4x4's, there are roads !!!
The call centre people look semi-useful though
2. Mike Jones
Why anonymous? Are you ashamed of your views?