Trial saves thousands in taxpayer money
By Nick Heath
Published: 7 May 2008 15:46 GMT
A lie detector test that has slashed benefit fraud by more than £330,000 is being rolled out in the UK.
The Voice Risk Analyser (VRA) system will be piloted by another 15 councils following its success in seven areas of the country.
Exclusive Special Report: CIO Agenda 2008
Find out what's hot on the top tech execs' agendas for 2008…
♦  Video: CIO Agenda 2008
♦  Naked CIO: The true cost of IT
♦  Why IT must escape the belt-tightening
♦  Cost-cutting tops CIO priorities
♦  Recession fears hit IT budgets
♦  What governance can really mean to business
♦  The CIO shopping list
The system, developed by Capita Group and DigiLog UK, detects tell-tale stress patterns in the voice of benefit claimants over the phone and tips off officials, who decide on whether to investigate the claimant further.
In Harrow, one of the first councils to trial the technology from May last year, it has already helped the council save more than £330,000 by exposing about 43 people on the wrong benefits.
The VRA helped investigators in seven pilot councils identify a change in a claimant's circumstance that would have otherwise been missed, in 30 per cent of calls classified as 'high risk'.
It is being used by 14 councils, seven of which have released their successful trial results.
Councils will be able to apply for a share of the £1.5m that the government has made available for the latest pilots.
A spokesman for the Department for Work and Pensions said the decision on whether to roll out the scheme nationwide would depend on the results of these new trials.
Critics have attacked the system, claiming it could intimidate vulnerable people into not claiming benefits they are entitled to.
In a statement, anti-fraud minister James Plaskitt said: "This positive and encouraging news from the pilots shows that this technology is helping to combat benefit fraud.
"It is also making it quicker and easier to review claims, especially for those people who are genuinely entitled to benefits."
He added: "We need to continue to do more to make sure that taxpayers' money always goes to those who need it the most."
The government says benefit fraud has dropped from £2bn in 2001 to £0.8bn in 2006/07.
The system is also being tested by Jobcentre Plus in Nottinghamshire, which will release the results of its trial in August 2008.
I hope they will also use the advanced techniques ...
John H Woods
It might be better if we do not pass comment on th...
GALLEY SLAVE#41
No! No! No!
This is yet another step towards the ...
Anonymous
I believe I commented on the usage of childrens to...
Karen Challinor
Let's save even more money.............. I suggest...
Radical Meldrew
IT Designer / Architect - Fraud FPSG's blue chip client wish to source an experienced Technical specialist who can bring high level design, technical ...
My client is looking for someone with experience of working at a senior and strategic level within health, a strong understanding of the healthcare ...
(Falcon Specialist, Falcon Consultant, SME Consultant, Fraud Management, Financial Services) Falcon SME Consultant 3 months initially Flexible ...
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Stories from the web...
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
Nick Heath
Let's shine a light into the public sector IT money pit
With £16bn being spent, why is productivity still falling?
Tim Ferguson
BBC is taking tech seriously, so give it a break!
Auntie is the envy of the world but doesn't get the credit it deserves at home...
Peter Cochrane
Peter Cochrane's Blog: Open info for all?
Government stonewalling citizens
Nick Heath
Home Office CIO on taming tech and why ID cards are good news
Interview: Annette Vernon, Home Office CIO
Nick Heath
NHS records, Google and Microsoft: Where do you want your data?
Politicians: Heal thyself
Alan Hunt
NHS network: Time to get secure
Patient data in need of a check up