Better contact with tenants
Published: 15 August 2008 16:11 GMT
Hackney Council is set to overhaul the entire IT operation supporting its housing department in a £1.9m deal with local government software specialist Civica.
The council's management organisation, Hackney Homes, is set to take delivery of a new call centre, workflow systems and mobile working technology in September to support the running of the authority's 23,000 tenant properties.
silicon.com Public Sector
Get the latest public sector news straight to your inbox. Sign up for the PS newsletter today!
The contact centre will allow agents to identify callers and call down residents' data from a central source.
Online services allow citizens to put in maintenance requests and enquire about rent balances. Workflow software will be used to monitor staff performance.
The system will also track residents who have had anti-social behaviour complaints made against them and will be shared by the council's anti-social behaviour division.
Hackney homes head of ICT services Trish Haill said in a statement: "Rather than update existing systems we wanted to start afresh, implementing the latest technology to deliver a cutting-edge service to tenants and an improved working environment for the Hackey Homes team."
CONSULTANT - Education Systems ICT Consultant ( technical consultancy, schools, colleges, university, local government, network, infrastructure, ...
I have an excellent opportunity for people with a thorough knowledge of Housing Benefit and Council Tax Benefit Regulations looking to get into or to ...
Reporting into the Head of Audit you will be responsible for auditing the core material systems including areas such as: * Purchase and Disposal of ...
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Stories from the web...
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
Digg
Slashdot
Del.icio.us
Stumble
Reddit
RSS Feeds
Nick Heath
Let's shine a light into the public sector IT money pit
With £16bn being spent, why is productivity still falling?
Tim Ferguson
BBC is taking tech seriously, so give it a break!
Auntie is the envy of the world but doesn't get the credit it deserves at home...
Peter Cochrane
Peter Cochrane's Blog: Open info for all?
Government stonewalling citizens
Nick Heath
Home Office CIO on taming tech and why ID cards are good news
Interview: Annette Vernon, Home Office CIO
Nick Heath
NHS records, Google and Microsoft: Where do you want your data?
Politicians: Heal thyself
Alan Hunt
NHS network: Time to get secure
Patient data in need of a check up