Technical troubles crop up and I'm scouted to model for an advert
By Andy McCue
Published: 27 May 2004 09:55 BST
silicon.com reporter Andy McCue was on assignment in India from 14 to 23 April investigating offshoring efforts in Mumbai, Bangalore, Hyderabad and New Delhi. This is his diary. Articles and commentary on IT offshoring and BPO in India and elsewhere will be appearing on silicon.com over the coming weeks. You can find them all here.
15/4/04: Jet lag means I wake late, sleeping through breakfast. I draw back the curtains on my 'sea view' room at the Holiday Inn on Juhu Beach, which is, so I'm told, playground to the rich and famous stars of Bollywood. Sounds glamorous but I'm advised by the hotel staff not to swim there as raw waste from a slum further round the coast drifts by.
On closer inspection the beach is litter-strewn, with stray dogs running around and a horse tied to a tree. Playful kids rush around in the sand kicking a football and in the distance as my eyes follow the coastline downtown I can just make out the high-rise Mumbai skyline through the late morning hazy and smog.
Communicating in India isn't actually the big problem that many people would believe it is. Most people have mobile phones, although they don't always roam in different regions, and internet access is easily available in most business centres. I'll be using a CDMA wireless data card kindly supplied by Reliance Infocomm for my laptop while I'm out here.
However, it's not due to arrive for another day so in the meantime I'm reduced to using a cumbersome and at times just plain useless pre-paid roaming GSM card from Dubai airport for my mobile and what seems like the slowest internet connection in the world in the hotel business centre.
Virgin Mobile messing up roaming on my SIM means I'm left without access to my own mobile, which adds a few logistical problems. Despite that I'm still able to co-ordinate with various companies in Bangalore, Hyderabad and New Delhi to finalise plans for the rest of the trip.
Still jet-lagged and hungry I venture no further than the hotel restaurant where the historic India v Pakistan cricket test is drawing to a nail-biting finale on a big screen.
| A view of the fairground from my Juhu Beach hotel. |
In the hot late afternoon sun the beach outside has been transformed into a hive of activity. A makeshift – and I mean truly makeshift – fairground has sprung up on the sand with the most perilous looking ferris wheels I've ever seen.
Families start to descend on the beach after work and the air is filled with the shouts of children splashing around in the filthy sea.
My Reliance/Qualcomm data card finally arrives in the evening. But the software is missing a driver so it doesn't work yet. I give up for the day and head down to The Pub – the actual name of the hotel bar, decked out in a bizarre mock-Tudor style with an Indian guitarist churning out muzak versions of chart hits and John Lennon songs.
The overly attentive bar staff spend most of their time trying to get a view of the India-Pakistan test on the TV with India on the verge of a huge victory in Pakistan.
Back to Offshoring Special Report
UK contact centres up there with world's priciest
Centres ring up a fortune
HP seals $13.9bn deal for EDS
Deal will create one of globe's largest service providers
Outsourcing boom predicted in 2008
Data security top priority…
BBC in £85m outsourcing deal
Xansa to take care of Auntie's purse strings...
Norwich Union axes 321 call centre jobs
Moves jobs to India and other UK facilities
Stories from around the web...
Offshoring is not the bugaboo we've been led to believe Globe and Mail
Latin America: Outsourcing's new hot spot E-Commerce Times
A broader view of offshoring BusinessWeek
The Rediff Interview/TCS CEO S Ramadorai Rediff.com
Anxiety over offshoring FT.com - registration required
Make your voice heard
silicon.com and the Bathwick Group have created an opportunity for business and IT executives to share their experience with each other and thus enhance their knowledge of the IT marketplace.
Join our research panel, and you'll be asked to participate in short surveys - and then will be privy to the answers of all your colleagues, as we send you tailored versions of the results.
Extras include complementary passes to silicon.com events and survey prizes such as iPods. Plus, there are the obvious networking opportunities with your fellow panellists.
For more about the Research Panel and how to join, click here
Copyright ©1995-2008 CNET Networks, Inc. All rights reserved. Top of page