Paul Wilson

Kent

IT Consultant

The IT industry has unfortuantly been a target of the so called Technical Boom. This involves the BIG communications companys going for the Acredited or Certification promgram. This causes a big problem in the IT industries, as an IT professional who has been in the industry for 23+ years, it is apparent from the standard of engineers in the IT sector that the Cisco's, Nortels etc are to blame. In the company I work for, there are boys who have CCNA, CCIE who could not build a lego set, let alone a network. This is because they are good at exams, know how to pass exams, but have no ability to think logically or at a tangent. Management have built a Call centre, whereby they have staff who want to learn, but are held back by being mainly Telephone operators. They have a system with drop downs, and can only go so far, but have to clear the call out the system within 3 minutes, this means passing the call on. These poor staff members have no way of learning. Depending on the size of the company, will depend on the amount of call staff, bigger company smaller number of call center staff. oh what joy