Video
Video: Are customers ready for VoIP?
BellSouth exec talks about the future of broadband...

Leader
Leader: VoIP and SMEs - a good match?
Small-timers avoiding IP telephony may be smarter than they seem

Leader
Leader: Give Skype a break
If businesses are uncomfortable with Skype's potential security threats, their IT directors should keep a close eye on network traffic or ban Skype's use at the office - and choose a VoIP product intended for corporate use. But the truth is for most home users - and many small businesses - it works just fine.

Leader
Leader: eBay - don't squash Skype
Or you'll be killing the very thing you paid billions for...

Leader
Leader: Google - good luck
It's not going to be easy to be the best at IM

Comment
Boardroom Despatches: Two groups to sanity check tech
Look to teenagers and developing markets...

Comment
VoIP: Don't forget about security
VoIP has many upsides but moving your telephony system to a packet-based network could leave you at the mercy of hackers. Danny Bradbury looks at how to properly secure a corporate IP telephony system against known and unknown threats.

Comment
VoIP handsets: Greater choice means greater complexity
It used to be that handsets came as part of any IP telephony system. But with the advent of SIP, businesses have a number of options to choose from. Ben King tells you what to look for in this key VoIP component.

Case Study
Pru calls in VoIP to improve customer service
Financial services giant Prudential is implementing internet telephony at its call centres as part of its plans to boost customer satisfaction by making sure they don't have to hold on the line for too long

Comment
Quocirca's Straight Talking: Telecoms regulation explained
How does it affect businesses?

Leader
Leader: Fear BT
It's got one thing the other VoIP players don't...

Leader
Leader: It's time for VoIP to prove itself
Needs to be secure and stable to impress CIOs...

Leader
Leader: The VoIP evolution
Rate of change is picking up speed...

Comment
The Skype ecosystem: A labour of love
The popular VoIP tool Skype has spawned not only a community of loyal users but a cottage industry of software and hardware products that are adding to its appeal. But what are the long-term ramifications of this open development approach? Will it impact the company's bottom line - or possibly damage its reputation? Sylvia Carr reports.

Video
Powell sings VoIP's praises as he bows out of FCC
Keep on regulating...

Comment
Devil's Advocate: BT strikes out with 21CN
It won't be easy...

Comment
Will IP unify communications?
It's on the way...

Comment
Peter Cochrane's Uncommon Sense: VoIP wins
After a personal trial, columnist Peter Cochrane has found VoIP makes mobile working cheaper and easier than ever. Given the technology's impending rise, can the phone companies and mobile operators survive? Sure but they'll have to adapt - and it's going to hurt.

Comment
IP poised to storm the call centre
It's only a matter of time... say four to five years...

Comment
VoIP primer: How it works - and what the jargon means
IP telephony has been hyped for years but the technology is often misunderstood. It's not that complicated. Elizabeth Biddlecombe explains how IP telephony actually works - everything from what jitter means to the swings and roundabouts of packet loss.

Leader
Leader: VoIP comes of age
The promise of voice over IP was evident long before the technology was ready to perform at the levels required by enterprises. Recently, though, these hurdles have been overcome for the most part and we're starting to see evidence of businesses taking up IP telephony in earnest. It's about time.

Comment
BT's new trick: 21CN
Embracing change, welcoming competition - that can't be BT, can it? With a new network planned and a mass migration to VoIP, it seems BT is embracing the future. But not everyone's happy about it. Stewart Baines investigates this bold move for the incumbent telco.

Comment
Call centres lag behind on IP adoption
They'll catch up eventually, though...

Comment
VoIP: Has the dream of convergence failed?
Or is it just a dream deferred?

Comment
Wireless: The new hotspot for VoIP
Just as voice over IP is becoming widely used over wired connections, the technology is also starting to crop up on wireless networks as a cheap alternative to mobile phone services. Ben King looks at the outlook for this space - and the challenges that must be overcome.

Comment
Devil's Advocate: VoIP not for everyone
Reining in the hype...

Comment
Does Skype make sense for business?
Needs to be secure and reliable...

Comment
Niklas Zennström: Telecoms troublemaker
Skype CEO says disruptive technologies are the ultimate competitive weapon...

Comment
How CIOs mitigate VoIP's risks
Plan carefully... and see huge savings

Comment
Peter Cochrane's Uncommon Sense: VoIP spam - it's coming
Will spam kill this promising technology just as it takes off?

Cheat Sheet
Cheat Sheet: VoIP
The next step for telephony...