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Fixed telco customer service strategies
Customer service is no longer viewed as a costly necessity, but is increasingly viewed as a means of differentiating a telco's service offerings from those of its competitors, thereby enabling them to move away from pure price-based competition.
Customer service is no longer viewed as a costly necessity, but is increasingly viewed as a means of differentiating a telco's service offerings from those of its competitors, thereby enabling them to move away from pure price-based competition.
01/01/06
What do configuration management tools do?
The scope of configuration management (CM) tools is constantly changing and growing. When choosing a tool, you need to decide just what level of functionality is required by your organisation and project teams.
The scope of configuration management (CM) tools is constantly changing and growing. When choosing a tool, you need to decide just what level of functionality is required by your organisation and project teams.
01/01/06
MNC providers: 2005
This is our third annual report on the major providers of services to multinational corporations (MNCs). The focus of this report, as in previous years, is the current state of the major MNC providers, the challenges they are dealing with, new opportunities opening up to them, and major trends in this market.
This is our third annual report on the major providers of services to multinational corporations (MNCs). The focus of this report, as in previous years, is the current state of the major MNC providers, the challenges they are dealing with, new opportunities opening up to them, and major trends in this market.
01/01/06
DRM today: good security or necessary evil
This report provides an analysis of the key issues in deploying IPTV content and broadband content around the home in terms of DRM.
This report provides an analysis of the key issues in deploying IPTV content and broadband content around the home in terms of DRM.
01/01/06
Market Trends Preview: software and IT services in 2006 and beyond
This research provides you with our latest analysis, forecasts, opinion and comment on the UK software and IT services scene. For players and investors in the industry this is an essential tool for your future strategy and planning.
This research provides you with our latest analysis, forecasts, opinion and comment on the UK software and IT services scene. For players and investors in the industry this is an essential tool for your future strategy and planning.
01/01/06
Ovum Evaluates: Software Testing Tools
Ovum's new software testing evaluations provides a detailed analysis of the leading tools in the software testing market.
Ovum's new software testing evaluations provides a detailed analysis of the leading tools in the software testing market.
01/12/05
Business-oriented development: transforming software development
This report lays the foundations and principles for a BOD framework.
This report lays the foundations and principles for a BOD framework.
01/12/05
Remote access: managing the mobile workforce
While enterprises are increasingly using remote access to support travelling workers and homeworkers, the remote access service providers have a low profile on the corporate radar.
While enterprises are increasingly using remote access to support travelling workers and homeworkers, the remote access service providers have a low profile on the corporate radar.
01/12/05
FMC bearers, standards and devices: through the maze
FMC, or the integration of fixed and mobile services, continues to gather pace in the industry. While at present it still remains a priority of mostly fixed and integrated (fixed + mobile) operators, there is considerable interest in FMC from mobile operators too, as they seek to reduce costs and target enterprises more effectively.
FMC, or the integration of fixed and mobile services, continues to gather pace in the industry. While at present it still remains a priority of mostly fixed and integrated (fixed + mobile) operators, there is considerable interest in FMC from mobile operators too, as they seek to reduce costs and target enterprises more effectively.
01/12/05
Blogs, Wikis and RSS: New trends in web publishing and collaboration
So far the market has been dominated by tiny niche players, often providing their software under open source or by delivering hosting facilities. The big players, such as IBM and Microsoft, are taking note and delivering similar functionality often through their existing collaboration suite. These organisations and will eventually dominate the corporate market.
So far the market has been dominated by tiny niche players, often providing their software under open source or by delivering hosting facilities. The big players, such as IBM and Microsoft, are taking note and delivering similar functionality often through their existing collaboration suite. These organisations and will eventually dominate the corporate market.
01/11/05
ICT strategies for telcos
Here we examine how network-centric providers should formulate their ICT strategy, what they are doing to expand their ICT portfolios, how they are marketing them and segmenting the enterprise market.
Here we examine how network-centric providers should formulate their ICT strategy, what they are doing to expand their ICT portfolios, how they are marketing them and segmenting the enterprise market.
01/11/05
Software sales: 'wonderful world' or 'crossroad blues'
End-user organisations need to be aware of the tactics that vendors will use to try to extract revenues from them, so that they can counter them. Preparation is the key defence.
End-user organisations need to be aware of the tactics that vendors will use to try to extract revenues from them, so that they can counter them. Preparation is the key defence.
01/11/05
WiMAX - does it change everything or nothing at all?
Broadband fixed wireless has never really been able to break into the big league. The along came WiMAX, but has anything actually changed?
Broadband fixed wireless has never really been able to break into the big league. The along came WiMAX, but has anything actually changed?
01/11/05
European wholesale market share - a revenue analysis
This piece of research presents our analysis of market share in the European wholesale market.
This piece of research presents our analysis of market share in the European wholesale market.
01/10/05
Ovum evaluates: content management
This report is a detailed analysis of the biggest players in the content management market using Ovum's independent criteria and analysis.
This report is a detailed analysis of the biggest players in the content management market using Ovum's independent criteria and analysis.
01/10/05
Industry Trends 2005
The Holway@Ovum team bring you the 2005 Industry Trends series of PowerPoint presentations focusing on the UK S/ITS industry. The series comprises three parts: Financial Health, Industry Dynamics and Investor Sentiment.
The Holway@Ovum team bring you the 2005 Industry Trends series of PowerPoint presentations focusing on the UK S/ITS industry. The series comprises three parts: Financial Health, Industry Dynamics and Investor Sentiment.
01/10/05
The future of the mainframe
This report presents our predictions for the mainframe; in which we forecast that over the next five years the number of individual machines will fall, but the total number of deployed MIPS will continue to rise.
This report presents our predictions for the mainframe; in which we forecast that over the next five years the number of individual machines will fall, but the total number of deployed MIPS will continue to rise.
01/10/05
Money matters in software
This report sets the agenda for Ovum research in the licensing, financial and pricing arena, which is changing the financial structure of the industry.
This report sets the agenda for Ovum research in the licensing, financial and pricing arena, which is changing the financial structure of the industry.
01/09/05
Implementing configuration management
Ovum appreciates that this is the one question (in your business life) that you did not want asked - because you do not know the answer.
Ovum appreciates that this is the one question (in your business life) that you did not want asked - because you do not know the answer.
01/09/05
Enterprise mobile device management
This report explores the mobile client management issues enterprises face today. It provides an overview of the current and future enterprise requirements. as well as an MDM market development scenario.
This report explores the mobile client management issues enterprises face today. It provides an overview of the current and future enterprise requirements. as well as an MDM market development scenario.
01/08/05
Assessing the impact of MVNOs in Europe
Many mobile operators across Europe describe competition in the markets in which they operate as 'fierce'. This research examines whether there is any truth in these claims and provides analysis on the impact of MVNOs in Europe.
Many mobile operators across Europe describe competition in the markets in which they operate as 'fierce'. This research examines whether there is any truth in these claims and provides analysis on the impact of MVNOs in Europe.
01/08/05
Bandwidth Key to Telcos' Success with IPTV over DSL
The next 12-18 months will be a crucial period for telco operators as they begin to roll out IPTV services over their broadband infrastructures. most of which will be over a DSL infrastructure. In North America. nearly every major ILEC and a ...
The next 12-18 months will be a crucial period for telco operators as they begin to roll out IPTV services over their broadband infrastructures. most of which will be over a DSL infrastructure. In North America. nearly every major ILEC and a ...
01/08/05
Fixed number portability
Fixed number portability (FNP) enables customers to transfer their existing telephone number from one fixed access provider to another. It has been introduced by many regulators throughout the world to stimulate competition.
Fixed number portability (FNP) enables customers to transfer their existing telephone number from one fixed access provider to another. It has been introduced by many regulators throughout the world to stimulate competition.
01/08/05
Microsoft's Dynamic Systems Initiative
The Dynamic Systems Initiative (DSI) is a key cross-company initiative for Microsoft. This report gives you an understanding of what DSI is and how it has evolved so far
The Dynamic Systems Initiative (DSI) is a key cross-company initiative for Microsoft. This report gives you an understanding of what DSI is and how it has evolved so far
01/08/05
Mid-market CRM
There are a wide range of organisations that need good CRM capabilities but do not have (or cannot justify spending) the same time and resources as large enterprises to build highly sophisticated CRM systems. Here, we look at a group of CRM products and hosted CRM services that answer the needs of these organisations.
There are a wide range of organisations that need good CRM capabilities but do not have (or cannot justify spending) the same time and resources as large enterprises to build highly sophisticated CRM systems. Here, we look at a group of CRM products and hosted CRM services that answer the needs of these organisations.
01/07/05
