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Retailers count the online Xmas coffers

Web shopping on a high...

Tags: retail, tesco, john lewis, christmas

By Julian Goldsmith

Published: 18 January 2008 00:01 GMT

Online sales reached £15.2bn in the UK in the last quarter of 2007 and could account for half of all retail spend in five years time.

The sales index research by Capgemini and IMRG revealed that online retailing reached 15 per cent of total spend on retail and leisure over the whole year.

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Electricals appeared to be a favourite category, with growth of 60 per cent in December, year-on-year. However clothing, footwear and accessories also grew with November figures showing 28 per cent growth compared to the same period a year earlier.

Overall, online revenues reached £46bn in the UK, out of a total £253bn retail sales pot, between December 2006 and December 2007.

Retailers participating in the index found sales growth actually dipped in the run up to the festive holiday, but picked up from Christmas day.

John Lewis Direct head of web selling David Walmsley said: "Our sale started on Boxing Day and in the first four days of the sale we had double revenues compared to the previous year. Customers were even buying out of the sale area. It's possible that people were holding money back and waiting to spend after Christmas."

The researchers noted that rather than growth in online shopping slowing to a natural market share of around 15 per cent, the trend is not stopping. With 50 per cent of households in the UK still without broadband, many retailers still without an online presence and many categories still not represented in any scale online, there is still huge potential for growth, the researchers said.

Online is so important to the growth of the business, we can't ignore it now.

Many retailers now view online retailing as an essential part of their business strategy.

Walmsley said: "For us, e-retailing stopped being a project and became a central plank of our retail strategy a long time ago. Online is so important to the growth of the business, we can't ignore it now."

For some retailers, their overall size actually hides the contribution their online business make to the economy.

Tesco head of corporate communications Trevor Datson said: "In a mature market like grocery, to have 24 per cent growth is an extraordinary figure. If Tesco.com was listed on its own, its revenues would put it in the FTSI 100."

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