From limo to lounge…
By Nick Heath
Published: 29 April 2008 17:08 GMT
Passengers at Heathrow's terminal three are flying through check-in thanks to joined up passenger databases.
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Virgin Atlantic is working with NIIT Technologies to streamline its Upper Class passengers check-in time from 60 minutes to less than 10 minutes.
The travelling process has been smoothed by linking up customer details, flight information and limousine service information.
By supplying their check-in details to the limousine driver on their way to the terminal, Upper Class passengers can pass straight to Virgin Atlantic's clubhouse before take-off.
This relies on a centralised passenger name record database, a system joining up Virgin Atlantic's cargo system and their revenue management program and a touchscreen information system, which allows passengers rapid entry into the Upper Class lounge.
Mike Cope, IT Director at Virgin Atlantic, said in a statement: "The software has enabled Virgin Atlantic to provide an excellent service to our passengers."
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