Frozen website thaws out
By Nick Heath
Published: 20 June 2008 15:31 GMT
Sainsbury's will pay up to £300,000 in compensation for its food shopping website being offline for two days.
The groceries section of the site was frozen from Tuesday afternoon after the company discovered that next-day delivery orders were not being processed.
Between 20,000 to 30,000 customers were affected by the outage and the supermarket agreed to hand out £10 e-vouchers in compensation.
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The store claims that it has lost no more than 10 per cent of orders, saying it has had a record number of transactions since the site went back online at 18:00(BST) on Thursday.
A spokeswoman for Sainsbury's said: "Our home delivery website is now up and running as normal. We have been contacting customers whose orders have been affected over the last couple of days and would like to apologise once again for the inconvenience this has caused."
She was unable to confirm the nature of the fault but said the site had been "thoroughly tested".
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