Sites can't keep up?
Published: 27 August 2008 12:27 GMT
As online retail captures a growing share of the consumer spend, customer service on supermarket websites is not following pace.
A wide range in web page loading response times within UK grocer's websites - with the slowest more than three times behind the leader - has been found in a survey by online customer experience specialist Gomez.
silicon.com Retail & Leisure
Get the latest retail and leisure news straight to your inbox. Sign up for the R&L newsletter today!
ASDA.com came top with an average response time of 7.8 seconds when tested by more than 40,000 PCs with different dial-up and broadband connections over seven days. In the same test, Tesco.com came close behind with 8.3 seconds and Sainsburys.com's grocery site landed in third at 10.5 seconds. However, Sainsburys.co.uk had a time lag of more than 24 seconds.
A spokesman for Gomez said: "Online sales grew 38 per cent year on year in the first six months of this year. Downtime and inconsistency doesn't just prevent purchasing - they can ruin customer experiences and create lasting harm."
SENIOR BUYER – PORTSMOUTH As a leader in the provision of consumer based card services, our client requires a Senior Buyer to play an ...
This is a fantastic opportunity in which you will be able responsible for Bespoke software design, database development, programming of web based ...
The Technical Lead is expected to and drive measures to prevent the reoccurrence of issues; working with all internal resources to standardise ...
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Stories from the web...
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
Digg
Slashdot
Del.icio.us
Stumble
Reddit
RSS Feeds
Petra Papinniemi
Legal Eye: Ecommerce held back by outdated laws
No wonder no one's buying...
Matthew Cushen
E-tailers: Be choosy overseas
Markets are not always what they seem
Tim Ferguson
'If you look at iPlayer from a distance, it's still very web 1.0'
Q&A: Erik Huggers, director, BBC's Future, Media and Technology
Kit Burden
Legal Eye: Tech could brighten retailers' gloom
Regulation and recession loom
Matthew Cushen
Retailers: Look to emerging markets
Comment: Massive opportunities if you get the IT right
Julian Goldsmith
How Zavvi lost its Virginity
IT director Tony Johnson on the retailer's changing web strategy