Two book recalls good, no recalls better
By Ina Fried
Published: 20 July 2009 11:00 GMT
Amazon said late on Friday that it recalled two Kindle e-books because the publisher lacked the rights to the book. However, in the future, it says it won't pull already downloaded material from customers' devices.
The removal of two George Orwell books - 1984 and Animal Farm - from the accounts of those who had already purchased them sparked an outcry from customers, bloggers, and mainstream media outlets.
"These books were added to our catalogue using our self-service platform by a third-party who did not have the rights to the books," an Amazon spokesman said. "When we were notified of this by the rights holder, we removed the illegal copies from our systems and from customers' devices, and refunded customers."
Herdener said Amazon won't handle things the same way in the future. "We are changing our systems so that in the future we will not remove books from customers' devices in these circumstances."
Some said that Amazon's move appeared to violate its own terms of service.
Original article: Amazon says it won't repeat Kindle book recall from CNET News.com
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