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Natasha Lomas
Digital Dilemmas: Should your business be on Twitter?
Questions of business netiquette dissected, debunked and dragged to the recycle bin where they belong...

Tags: microblogging, twitter, digital dilemmas

Peter Cochrane
Peter Cochrane's Blog: United breaks guitars?
Customer service has changed forever

Tags: youtube, customer service, united airlines

Nick Heath
Acorn co-founder on the BBC Micro and the early days of personal computing
Interview: Andy Hopper, co-founder of Acorn Computers

Tags: arm holdings, acorn, bbc

Louella Fernandes
Beyond CRM: How to improve customer interactions
Time for a new strategy for communicating with your customers

Tags: customers, erp, crm

Peter Cochrane
Peter Cochrane's Blog: The turntable spins on
The music industry should stop fighting a war that it can't win and start thinking about new business models

Tags: napster, downloads, music, drm

Mark O'Conor
How green credentials are shaping IT contracts
Legal Eye: Bad for the environment can be bad for business

Tags: contracts, green it

William Penn
Four steps to smarter outsourcing
Security is far more important than cost or meeting requirements

Tags: security, outsourcing

Tim Ferguson
BBC is taking tech seriously, so give it a break!
Auntie is the envy of the world but doesn't get the credit it deserves at home...

Tags: iplayer, bbc

Jo Best
'We're not getting into the low-end phone business - it's not what we're good at'
Q&A: RIM CTO David Yach

Tags: blackberry, edge, rim, lte

Mike Roberts
Moving sectors? No problem
Same skills bring success to every business

Tags: career development, healthcare

Seb Janacek
Minority Report: Laptop Hunters on a par with drunken uncles
Microsoft ads lose again

Tags: apple, microsoft

Jo Best
The massive IT overhaul brewing at Carlsberg
Interview: Kenneth Egelund Schmidt, CIO Carlsberg IT

Tags: accenture, cio, sap, microsoft

Petra Papinniemi
Legal Eye: Ecommerce held back by outdated laws
No wonder no one's buying...

Tags: regulation, e-commerce

Josie Sephton
Mobile operators: It's time to get personal
How to make friends and retain people

Tags: mobile data, mobile operators, crm

Matthew Cushen
E-tailers: Be choosy overseas
Markets are not always what they seem

Tags: online shopping, e-tailer

Jo Best
'The web is getting into our DNA'
Profile: Outgoing Channel 4 CIO Ian Dobb on 10 years with the broadcaster

Tags: cio, merger, 4od, kangaroo

Natasha Lomas
Digital Dilemmas: Should your business be on Twitter?
Questions of business netiquette dissected, debunked and dragged to the recycle bin where they belong...

Tags: microblogging, twitter, digital dilemmas

Peter Cochrane
Peter Cochrane's Blog: United breaks guitars?
Customer service has changed forever

Tags: youtube, customer service, united airlines

Nick Heath
Acorn co-founder on the BBC Micro and the early days of personal computing
Interview: Andy Hopper, co-founder of Acorn Computers

Tags: arm holdings, acorn, bbc

Louella Fernandes
Beyond CRM: How to improve customer interactions
Time for a new strategy for communicating with your customers

Tags: customers, erp, crm

Peter Cochrane
Peter Cochrane's Blog: The turntable spins on
The music industry should stop fighting a war that it can't win and start thinking about new business models

Tags: napster, downloads, music, drm

Mark O'Conor
How green credentials are shaping IT contracts
Legal Eye: Bad for the environment can be bad for business

Tags: contracts, green it

William Penn
Four steps to smarter outsourcing
Security is far more important than cost or meeting requirements

Tags: security, outsourcing

Tim Ferguson
BBC is taking tech seriously, so give it a break!
Auntie is the envy of the world but doesn't get the credit it deserves at home...

Tags: iplayer, bbc

Jo Best
'We're not getting into the low-end phone business - it's not what we're good at'
Q&A: RIM CTO David Yach

Tags: blackberry, edge, rim, lte

Mike Roberts
Moving sectors? No problem
Same skills bring success to every business

Tags: career development, healthcare

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Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.


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