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silicon.com > Management > CIO Insights
Quocirca's Straight Talking: Print issues in black and white
...managed print services, argues Louella...costs. Many businesses do not...facilities, department managers and even...cost of ownership, most organisations... Read more
Apr 22, 2008
silicon.com > Special Features > Maximising Business Intelligence
Real-world business intelligence
...How can business intelligence help...cost of ownership (TCO) always...many financial services companies, UK...management information manager, Paul Thomas... Read more
Jun 5, 2009
silicon.com > Technology > Software
SAS UK boss talks SaaS, innovation and his first 90 days in the job...
...think the mood in the business is really very positive. We...we offer in terms of services alongside software. We're a... Read more
Apr 2, 2008
silicon.com > White Papers
Oracle E-Business Suite System Management
...cost of ownership of Oracle E-Business Suite, Oracle...Oracle Enterprise Manager 10g Grid...Business Suite customers to increase...quality of service and improve... Read more
Feb 9, 2007
silicon.com > Management > CIO Insights
Devil's Advocate: Who controls companies?
...harder by customers, employees, competitors...Indeed, IT managers who venture...considerations of service delivery. When...to take business from each... Read more
Apr 5, 2005
silicon.com > Management > CIO Insights
The Director's Cut: Top 10 IT priorities for 2002
...and other business leaders. Based...without affecting service quality, being...accept full ownership of making...your project managers on the... Read more
Jan 23, 2002
silicon.com > Management > CIO Insights
To buy, or not to buy? The ASPs think renting is the answer
...head for business, you won...from a service provider." That...cost of ownership) will be...group marketing manager, Microsoft, explained...with its customers, but is... Read more
Sep 20, 1999
silicon.com > Management > CIO Insights
The Director's Cut: The Agile Company
...to delight customers. Warning sign...in customer service on the...by clear ownership statements ? 'The...A senior manager will be... Read more
Mar 31, 2004
silicon.com > Special Features > IT Governance
Beating software piracy is easier than you think
...in UK businesses. Recent research...assets, software ownership is based...assess suppliers' service-level agreements...Britton, product manager for SAM... Read more
Jun 21, 2006
silicon.com > Special Features > Open source
TCO: Linux v Windows
...savings for the business. With several high...total cost of ownership for IT? Microsoft...find. Dale Vile, service director at analyst... Read more
Jul 15, 2005
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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