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Articles on business ownership customer service
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silicon.com > Management > CIO Insights
Quocirca's Straight Talking: Print issues in black and white
...is managed print services, argues Louella Fernandes...environment costs. Many businesses do not even...total cost of ownership, most organisations do... Read more
Apr 22, 2008
silicon.com > Technology > Software
SAP on the hunt for more Business ByDesign guinea pigs
...as-a-service technology, Business ByDesign, until...to all customers until there...cost of ownership of the... Read more
Sep 10, 2009
silicon.com > Special Features > Maximising Business Intelligence
Real-world business intelligence
...How can business intelligence help your...total cost of ownership (TCO) always figure...so many financial services companies, UK building... Read more
Jun 5, 2009
silicon.com > White Papers > IT Management > Business Functions
Business & Enterprise North East Uses Next-Generation CRM to Boost Performance
...and enhance customer service and reduce system cost of ownership and gain scalability to offer more services to a growing number of businesses without increasing... Read more
Oct 11, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Webcast: Cadbury Schweppes and B2B Process Management
...how managed service providers can...cost of ownership of B2B...on core business processes Drive...by increasing customer satisfaction and... Read more
Apr 28, 2008
silicon.com > White Papers > Enterprise Applications > Workflow Management
SaaS Document Management Is Affordable and Attainable
...one's business or organization...cycles, better customer service and less...cost of ownership (TCO) savings... Read more
Mar 12, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Agile Foundation for Competitive Advantage: Oracle Tuxedo Enables Speed, Innovation, and Efficiency in Financial Services
...the financial services industry, spurring...to win customers and asset...efficiency, and business agility, Oracle...a superior ownership experience Read more
Dec 2, 2009
silicon.com > White Papers > Data Management > Data Tools
EMC Corporation Delivers Reports in Minutes With Unified Data Warehouse and Analytics Tools
...cost of ownership, improve efficiency...metrics and customer information to...improving customer service. EMC Corporation...with Oracle Business Intelligence Enterprise... Read more
Oct 2, 2009
silicon.com > White Papers > Storage > Management
Demanding Growth at Wireless Distributor TESSCO Signals Need to Migrate Mission-Critical Applications to HP StorageWorks and BladeSystem Platform
...enterprise-class business technology infrastructure to support mission critical, Oracle-based applications for customer-facing services while reducing total Cost of ownership (TCO) and... Read more
Sep 2, 2009
silicon.com > White Papers > IT Management > Business Functions
GTI Keeps on Trucking With an IBM Cognos Solution
...of family ownership starting with...company's service to customers. It deployed...non-technical business analysts to... Read more
Sep 1, 2009
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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