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Articles on business ownership external customers
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silicon.com > White Papers > Data Management > Data Tools
Lowering the Total Cost of Ownership for Business Intelligence in Midsize Companies: Appliances and Software as a Service Deliver Value From BI
Business Intelligence (BI) has...both internal and external data. Many businesses...means to use customer, operations, finance and... Read more
Sep 1, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Exchange 2007 Migration Alternatives: Total Cost of Ownership and Email Server Options for Small and Medium Businesses
...day, 800 million business users worldwide use...between employees and external communication with customers and business partners... Read more
Nov 29, 2008
silicon.com > Management > CIO Insights
Managing ch-ch-ch-changes
...only one thing you can be certain of in life and in business: change. Managing change is the mark of a great business leader. But... Read more
May 19, 2009
silicon.com > Management > CIO Insights
The Director's Cut: Joining the dotted lines
...face and embrace the new business age that is upon us...new world calls for clear ownership, leadership at every level, and... Read more
Mar 28, 2001
silicon.com > Special Features > Joined-Up Enterprise
Plugging and preventing data leaks
...will impede the business, and if the...security scheme. Information ownership The best way...levels, such as external, company-confidential, client... Read more
Mar 7, 2007
silicon.com > Special Features > IT Governance
Beating software piracy is easier than you think
...to be endemic in UK businesses. Recent research by the Business...unlike most hardware assets, software ownership is based on the curious... Read more
Jun 21, 2006
silicon.com > Special Features > Know your network
To outsource or not to outsource?
...and increasing demands from the business, many are looking at network...mean companies should outsource all ownership and management. The majority of... Read more
Apr 16, 2007
silicon.com > Technology > Hardware
Quocirca's Straight Talking: An overlooked way to save money
...printing but many businesses are also using...been fulfilled by external print houses. As...out of control. Ownership and management of... Read more
Jul 13, 2006
silicon.com > Technology > IT Services
Offshoring dos and don'ts
...CEO for a Yellow Pages business. I was responsible for transforming...and policing and communicating with external suppliers. Start with a small... Read more
Jul 8, 2004
silicon.com > Management > CIO Insights
The Bloor Perspective: work-life balance, mainframes and Factiva
...deployed in an organisation so business benefit can be derived from...arguments about total cost of ownership (TCO). Over the years many... Read more
Sep 30, 2002
Stories on business ownership external customers
Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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