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Articles on call centre abroadb
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silicon.com > Management > CIO Insights
Poor CRM failing customers
...A is for AbroadB is for BladesC...service provided by call centres as ineffective. Common... Read more
Mar 7, 2008
silicon.com > Management > CIO Insights
E.ON powers down to cut carbon and costs
...ZClick on the links below to find out more... A is for AbroadB is for BladesC is for Carbon footprintD is for Data centresE is... Read more
Apr 25, 2008
silicon.com > Management > CIO Insights
Shipping company to slash CO2 and power costs
...A is for AbroadB is for BladesC...ISS' single data centre based in London...to implement VoIP calls to improve communication... Read more
Feb 21, 2008
silicon.com > Management > CIO Insights
IT departments told - must get greener
...out more... A is for AbroadB is for BladesC is for...supermarket chain's main data centre was not as efficient as... Read more
Nov 29, 2007
Stories on call centre abroadb
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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