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Articles on call centre ambulance service
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silicon.com > Technology > Security
Ambulance service loses 999 details
The Scottish Ambulance Service has lost...encrypted 999 call details of...Medical Dispatch Centre in Paisley... Read more
Jun 25, 2008
silicon.com > Technology > Mobile
'Airwave does do data - unlike what some of the media say'
...about the future of emergency services comms, the 2012 Olympics and...in the next year, every ambulance trust and Fire & Rescue service... Read more
Jun 11, 2009
silicon.com > Technology > IT Services
Photos: India 999
...to release victims of car crashes. A bench is provided inside the ambulance for family members to travel with their injured relative. Photo credit: Nick... Read more
May 1, 2008
silicon.com > White Papers > Data Management > Data Tools
Centre Hospitalier Universitaire de Nantes Installs Grid Architecture for Maximum Flexibility and Support
The Centre Hospitalier Universitaire...the SAMU services and ensure...which manages ambulances, doctors, equipment...and tracks calls and follows... Read more
Jul 11, 2007
silicon.com > Special Features > Inside India
India diary, day 2: Emergency calls and rural life
...Hyderabad emergency services. My day...2: Emergency calls and rural...water purification centre which has...for fire. Ambulance services are... Read more
Mar 5, 2007
silicon.com > Technology > Software
Counties to open joint emergency call centres
...to develop a joint control centre to deal with 999 emergency calls. Speaking at Ambex, the UK Ambulance Services Association three-day conference, Health... Read more
Jul 6, 1999
silicon.com > Management > CIO Insights
Brunel University's Business Class: Listen and get IT right
...of this is the London Ambulance computer-aided dispatch system?s...of poor industrial relations. Ambulance service staff simply did not buy... Read more
Mar 14, 2003
silicon.com > Technology > Mobile
7/7 bomb rescue efforts hampered by communication failings
...efforts of emergency service rescue teams, which...and the London Ambulance Service in particular...the volume of calls and a doubling... Read more
Jun 5, 2006
silicon.com > Management > CIO Insights
Jingle balls: tales of Xmas e-tail woe
...still, the ambulance chasers are...their customer service and fulfillment...death, their call centre is permanently... Read more
Jan 5, 2001
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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