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silicon.com > Management > CEO Essentials
Cheat Sheet: BBC iPlayer
Get the lowdown on Auntie's biggest online endeavour Read more
Mar 5, 2008
silicon.com > Technology > Mobile
Video Cheat Sheet: Femtocells
Why you might end up with a mobile base station in your house Read more
Feb 13, 2008
silicon.com > Technology > Networks
Video Cheat Sheet: Microsoft/Yahoo! takeover
The whys and wherefores of the $44.6bn bid Read more
Feb 8, 2008
silicon.com > Management > CEO Essentials
Cheat Sheet: Galileo
Casting an eye over Europe? Read more
Jan 28, 2008
silicon.com > Management > CEO Essentials
Cheat Sheet: CRM
What's tech got to do with keeping customers happy? Read more
Jan 8, 2008
silicon.com > Management > CEO Essentials
Cheat Sheet: Encryption
We've got the whole thing cracked... Read more
Nov 28, 2007
silicon.com > Management > CEO Essentials
Cheat Sheet: Supercomputing
Faster than a speeding bullet? Read more
Nov 20, 2007
silicon.com > Management > CEO Essentials
Cheat Sheet: Femtocell
One day, we'll all have our own base station? Read more
Sep 25, 2007
silicon.com > Management > CEO Essentials
Cheat Sheet: Data Protection Act 1998
Update: It's only just begun... Read more
Aug 28, 2007
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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