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silicon.com > White Papers > Enterprise Applications > Customer Management
Contract Life-Cycle Management Attracts New Entrants
...I-many, Nextance, Selectica, and Upside Software (along with smaller vendors like CMA Contiki, Ecteon, Omniware, and Symfact) still have a near-majority share, but... Read more
Jan 9, 2008
silicon.com > Management > CIO Insights
CPS hack attack guidelines: 'Confused'
...Service (CPS) on how to interpret amendments to the Computer Misuse Act (CMA) have been branded "confused" by a renowned security expert. Security from A... Read more
Jan 4, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Industry Group Demonstrates Technology Leadership With Rich-Media Solutions
For more than 50 years, the Country Music Association (CMA) has helped bring country music to millions of fans worldwide through its... Read more
Dec 22, 2009
silicon.com > White Papers > Networking and Communications > Mobile and Wireless
A Power-Aware Low-Latency Cache Management Architecture for Mobile Computing Environments
...of the mobile clients. This paper proposes a novel Cache Management Architecture (CMA) for mobile hosts. The goal of the architecture is to reduce the... Read more
Dec 23, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Cabling the Dell PowerEdge T610
...cable routing procedures, both with and without the optional Cable Management Arm (CMA) for the Dell PowerEdge T610 in the following racks like PowerEdge 4210... Read more
Aug 15, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Rack Infrastructure Effects on Thermal Performance of a Server
...the server. The impact of individual components of the rack deployment (Doors, CMA, Cabling, etc.) was not, however, individually documented. A combination of customer inquiries... Read more
Jul 31, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Contract Management: A Question of Trust
...partners, Deutsche BP deployed a tailored Progress OpenEdge-based Contract Management Application (CMA). Deutsche BP chose Progress OpenEdge because it is future-proof, extremely reliable... Read more
Dec 24, 2008
silicon.com > Technology > Security
How the good guys fight the security arms race
...more... A is for Antivirus B is for Botnets C is for CMA D is for DDoS E is for Extradition F is for Federated... Read more
Feb 15, 2008
silicon.com > Management > CIO Insights
Will Nasa hacker be prosecuted in UK?
...plead guilty if tried in the UK under the Computer Misuse Act (CMA). Todner told ZDNet UK last week that it is "generally accepted" McKinnon... Read more
Jan 16, 2009
silicon.com > Technology > Security
Cops enlist HAL in fight against crime
...more... A is for Antivirus B is for Botnets C is for CMA D is for DDoS E is for Extradition F is for Federated... Read more
Nov 5, 2008
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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