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silicon.com > Management > CIO Insights

Welcome to 2002

...existing settlement (see http://www.silicon.com...as scheduled on 11 March (and don...monitor that can communicate with its base... Read more

Jan 11, 2002

silicon.com > Management > CIO Insights

Breakdown prejudice and crack the skills crisis

...re talking about 11 years old. Girls...we don't communicate that at the...the industry, visit http://www.e-skillsnto... Read more

Mar 16, 2001

silicon.com > Management > CIO Insights

The silicon.com Weekly Round-Up: Napster adieu, for now?

...to put it back again. [See Napster's dead - long live Napster... http://www.silicon.com/a42644 and Napster: Bertelsmann faces the music http://www... Read more

Feb 16, 2001

silicon.com > Management > CIO Insights

Of mice, MPs and money

...these figures were decided upon at all by the UK government." (see http://www.worldfinternetforum.com ) To defend the government a bit, recent initiatives, like... Read more

Oct 6, 2000

Stories on communicate http 1.1

Featured white papers

IBM XIV® Storage System: Ease of Management Reinvented

IBM

Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.

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Contact Centres: Optimum service at optimum cost

ntl:Telewest Business

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

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Orange- customer case study

Pitney Bowes

The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.

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